Dalia Polvo
Mountain View,CA
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. With over a decade of experience, I've become an accomplished Restaurant Manager with extensive knowledge in food service industry Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
16
16
years of professional experience
Work History
FOH Manager
Taro San
09.2018 - Current
- Oversaw food preparation and monitored safety protocols.
- Resolved guests complaints while maintaining positive customer environment.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maximized quality assurance by completing frequent line checks.
- Motivated staff to perform at peak efficiency and quality.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
Line Cook
Nobu Hotel Palo Alto
09.2019 - 08.2023
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Executive Sous Chef
Pampas Palo Alto
02.2010 - 11.2018
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Implemented food cost and waste reduction initiatives to save money.
- Coordinated with team members to prepare orders on time.
- Set up and broke down kitchen for service.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Assisted with menu development and planning.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Proven ability to learn quickly and adapt to new situations.
Lead Line Cook
Town Restaurant
10.2007 - 01.2009
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Handled portion control activities according to specified instructions provided by chef.
- Communicated with management on food inventory stock to request order placement.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Monitored food temperatures to meet quality and safety standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Operated grills, fryers and ovens to cook food items.
Education
Bachelor of Arts - Culinary Arts
Culinary Institute El Claustro De Sor Juana
Mexico City07.2006
Skills
- Training and Onboarding
- Quality Control
- Team Leadership
- Employee Supervision
- Inventory Management
- Labor and Overhead Cost Estimation
- Recruitment and hiring
- Team Oversight
- Conflict Resolution
- Employee Scheduling
- Money Handling
- Critical Thinking
Languages
English
Spanish
Timeline
Line Cook
Nobu Hotel Palo Alto
09.2019 - 08.2023
FOH Manager
Taro San
09.2018 - Current
Executive Sous Chef
Pampas Palo Alto
02.2010 - 11.2018
Lead Line Cook
Town Restaurant
10.2007 - 01.2009
Bachelor of Arts - Culinary Arts
Culinary Institute El Claustro De Sor Juana
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