Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dalia Ponce Morales

Brooklyn

Summary

Dynamic and detail-oriented professional with experience at all jobs I've worked at, excelling in inventory management and fostering a welcoming atmosphere. A team player with strong time management skills, I effectively resolved customer complaints and contributed to a positive environment, ensuring satisfaction and loyalty. Fluent in English and Spanish, enhancing communication with diverse clients.

Overview

6
6
years of professional experience

Work History

Barista

Company
07.2024 - Current
  • Monitored inventory levels and communicated restocking needs effectively.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Assisted customers with menu selections, providing recommendations based on dietary needs and preferences.
  • Handled cash transactions accurately, ensuring precise cash drawer management at the end of shifts.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Operated smoothie-making equipment efficiently to ensure timely service during peak hours.
  • Prepared and blended a variety of smoothies following standard recipes and customer preferences.

Flower Arranger

Family Buisness
05.2024 - Current
  • Designed unique floral arrangements for various events, enhancing aesthetic appeal and customer satisfaction.
  • Assisted in inventory management, ensuring availability of fresh flowers and supplies for daily operations.
  • Collaborated with team members to execute timely deliveries of floral products to clients and businesses.
  • Developed knowledge of floral design techniques, adapting styles to meet specific customer preferences.
  • Maintained cleanliness and organization of work area, promoting a safe and efficient environment for creativity.
  • Researched current floral trends to incorporate popular elements into arrangements, staying relevant in the market.

Catechist Teacher

Religion Organization
09.2023 - 06.2024
  • Developed engaging lesson plans to enhance student understanding of religious concepts.
  • Facilitated discussions to encourage student participation and critical thinking in faith-related topics.
  • Coordinated classroom activities that promoted community involvement and spiritual growth among students.
  • Mentored new catechists, providing guidance on instructional strategies and classroom management techniques.
  • Spoke two languages for children understanding, both English and Spanish.

Immigration Assistant

Organization
10.2019 - 06.2021
  • Assisted clients with immigration applications, ensuring documentation met required standards.
  • Coordinated case management processes to streamline client service and improve response times.
  • Researched immigration laws and policies, providing accurate information to clients and staff.


Education

Biomedical Sciences

Borough of Manhattan Community College
New York, NY
06-2026

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Cleanliness
  • Inventory management
  • Quality control
  • FLUENT IN [LANGUAGE]

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Barista

Company
07.2024 - Current

Flower Arranger

Family Buisness
05.2024 - Current

Catechist Teacher

Religion Organization
09.2023 - 06.2024

Immigration Assistant

Organization
10.2019 - 06.2021

Biomedical Sciences

Borough of Manhattan Community College

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