Dalia Ramirez
Tyler,TX
Summary
Result-oriented professional with extensive experience at Austin Bank, excelling in loan processing and customer service. Demonstrated ability to handle cash accurately, work effectively in team settings, and communicate efficiently, ensuring high customer satisfaction. Highly responsive to delivery of services and focused on customer relationship building. Achieves compliance with company policies and regulations in carrying out job functions.
Overview
14
14
years of professional experience
Work History
Loan Assistant
Austin Bank
Tyler, TX
02.2015 - Current
- Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
- Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
Customer Service Representative
Austin Bank
Tyler, TX
01.2014 - 01.2015
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained up-to-date knowledge of product and service changes.
- Opened new accounts and/or other products offered
Teller
Austin Bank
Tyler, TX
09.2010 - 12.2013
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
Chapel Hill High School
Tyler, TX06.2009
Skills
- Cash handling
- Teamwork
- Customer service
- Multitasking
- Effective communication
- Loan processing
Languages
Spanish
Native or Bilingual
Timeline
Loan Assistant
Austin Bank
02.2015 - Current
Customer Service Representative
Austin Bank
01.2014 - 01.2015
Teller
Austin Bank
09.2010 - 12.2013
Chapel Hill High School