Dalia Rocha
Alta,CA
Summary
Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.
Overview
17
17
years of professional experience
Work History
Customer Store support associate
Whole Foods Market
05.2018 - Current
TIME and Safety Rep
Whole Foods Market
06.2017 - 02.2018
- Conducted ongoing job safety analysis for conformity to personal protective equipment guidelines and occupational safety procedures.
- Identified workforce safety violations and issued violations to maintain integrity of safety program.
- Developed safety and occupational safety training programs to comply with state and federal regulations, industry standards and organizational guidelines.
Customer Service Supervisor
Whole Foods Market
06.2016 - 02.2018
Customer Service Associate
Whole Foods Market
06.2014 - 06.2016
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Team Educator
Whole Foods Market
06.2013 - 06.2014
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
Customer Service Supervisor
Whole Foods Market Sherman Oaks East
06.2012 - 06.2014
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Researched and corrected customer concerns to promote company loyalty.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
Store Accounting Specialist
Wholefoods market
06.2009 - 06.2012
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Input financial data and produced reports
- Analyzed financial information and made proactive adjustments.
Cashier
Whole Foods Market
06.2007 - 06.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Applied Science - Register Nurse
Los Angeles Valley College
Los Angeles, CA06.2023
Skills
- Excellent time management skills
- Effective problem solver
- Effective workflow management
- Microsoft Outlook, Word and Excel
- Exceptional interpersonal communication
- Adherence to high customer service standards
- Customer-focused
- Inventory control
Timeline
Customer Store support associate
Whole Foods Market
05.2018 - Current
TIME and Safety Rep
Whole Foods Market
06.2017 - 02.2018
Customer Service Supervisor
Whole Foods Market
06.2016 - 02.2018
Customer Service Associate
Whole Foods Market
06.2014 - 06.2016
Team Educator
Whole Foods Market
06.2013 - 06.2014
Customer Service Supervisor
Whole Foods Market Sherman Oaks East
06.2012 - 06.2014
Store Accounting Specialist
Wholefoods market
06.2009 - 06.2012
Cashier
Whole Foods Market
06.2007 - 06.2009
Associate of Applied Science - Register Nurse
Los Angeles Valley College
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