Summary
Work History
Education
Skills
Languages
Timeline
Generic

Dalia Romero

Glendora,CA

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Work History

Cashier

Specialty’s Cafe
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Cashier

Kmart
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Manager

McDonald's
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Housekeeper

ABM Industries
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Adhered to professional house cleaning checklist.

Expeditor

Bon Apptit Management
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
  • Participated in continuous improvement initiatives, suggesting new strategies for improving overall operations.
  • Identified discrepancies in inventory, leading to more accurate stock levels and reduced waste.

Education

Ulysses S Grant
Valley Glenn

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Time management skills
  • Cash Handling
  • Staff Training
  • Guest inquiries
  • Inventory Management
  • Order Packaging
  • Sales expertise
  • Daily Reporting
  • Retail Merchandising

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Specialty’s Cafe

Cashier

Kmart

Manager

McDonald's

Housekeeper

ABM Industries

Expeditor

Bon Apptit Management

Ulysses S Grant

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Dalia Romero