Dalia Tayiem
Kansas City,Missouri
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly sensitive to client needs and concerns.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
OptumRx
12.2021 - 07.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Revenue Specialist/Payor Change Rep
Kindred At Home
09.2020 - 11.2021
- Completed all incoming tasks through multiple workflows in a timely manner
- Audited patients charts to ensure information is accurate for billing purposes
- Followed up on all incomplete tasks until they are resolved with each branch's clinical staff
- Maintained confidentiality of all patient information according to HIPPA standards
- Collaborated on a daily basis with clinical managers, branch directors, and administrative reps
- Assisted team in achieving goals along with eligibility and billing departments
- Trained new staff members on company's process, software, and regulations
- Sustained high productivity rate with increased patient volume on a national scale
- Worked with several large insurance companies and kept up with contract changes and guidelines
- Completed monthly re-verification reports and alerted each branch of patients' insurance changes.
Medical Office Assistant
Dr. AK Tayiem
05.2013 - 09.2013
- Interacted with patients professionally by phone, or in-person to provide information and directed to desired staff members
- Managed patient scheduling and intake of necessary medical forms
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Processed payments and documented account changes for financial accuracy and transparency
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Education
Bachelor of Science - Biology
University of Saint Mary
Leavenworth, KS12.2019
Skills
- Auditing patients' charts
- Communication with several departments
- Consistent Follow-up skills
- Accurate Data entry
- Strive in team environments
- Maintain adequate productivity with increased workload
- Quickly adjust to new responsibilities and processes
Timeline
Pharmacy Technician
OptumRx
12.2021 - 07.2024
Revenue Specialist/Payor Change Rep
Kindred At Home
09.2020 - 11.2021
Medical Office Assistant
Dr. AK Tayiem
05.2013 - 09.2013
Bachelor of Science - Biology
University of Saint Mary