Years of professional experience in customer service and retail
Dalia Thomas
FORT LAUDERDALE,FL
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
10
10
Work History
Team Lead
Walmart
North Lauderdale, Florida
11.2013 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Tracked receipts, employee hours and inventory movements
- Reported on updates to project specifications and progress
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
Customer Service Manager
Walmart
Lauderdale Lakes, FL
06.2015 - 11.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
Education
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FL06.2024
Skills
- Team Monitoring
- Corrective Actions
- Task Monitoring
- Profit and Loss Reporting
- Overseeing Personnel
- Team Meetings
- Job Assignments
- Overseeing Daily Activities
Crocheting
I often crochet pieces for coworkers friends and family. I crochet clothing (for adults and babies), blankets, and accessories. I find it very relaxing and rewarding to put a smile on the faces of everyone around me and give something that will last a long time.
Timeline
Customer Service Manager
Walmart
06.2015 - 11.2020
Team Lead
Walmart
11.2013 - Current
Associate of Arts - Business Administration
Broward College
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