Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dalia Vega

Atlanta,GA

Summary

I can be empathic. I like to learn, listen, understand and provide excellent service and help those in need. I am a hardworker and like to be very well organized and dependable to manage multiple priorities with a positive attitude. I have highly efficient planning, problem solving and communication skills. I am able to work both independently or in a team. I am always willing to help with interpretation when in need in case of anything.

Overview

10
10
years of professional experience

Work History

Receptionist

P & A Tile And Coping
03.2021 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Confirmed appointments, communicated with clients
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls and emails.
  • Maintained a well-organized reception area
  • Resolved customer problems and complaints.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Managed payroll and scheduling

Server

Le Meridian Hotel
02.2018 - 03.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Host

Taqueria Tsunami
09.2016 - 01.2018
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts..
  • Answered phone calls to take orders, give information and document reservations.
  • Provided patrons with estimated waiting times during peak service hours.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Cashier

Chick-fil-A
11.2013 - 08.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted with Spanish speaking customers when needed
  • Used POS system to enter orders, process payments and issue receipts.

Education

Associate of Science - Early Childhood Education

Georgia State University
Dunwoody, GA
05.2020

High School Diploma -

Riverwood International Charter School
Atlanta, GA
05.2013

Skills

  • Bilingual ( proficient in speaking and writing in both English and Spanish)
  • Problem Solving
  • Customer Service
  • Multitasking Abilities
  • Excellent Communication
  • Call Answering and Routing
  • Relationship Building
  • Visitor and Customer Relations
  • Telephone Etiquette
  • Attention to Detail
  • Ability to work with others
  • Data Entry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist

P & A Tile And Coping
03.2021 - Current

Server

Le Meridian Hotel
02.2018 - 03.2020

Host

Taqueria Tsunami
09.2016 - 01.2018

Cashier

Chick-fil-A
11.2013 - 08.2016

Associate of Science - Early Childhood Education

Georgia State University

High School Diploma -

Riverwood International Charter School

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Dalia Vega