Dalia Wilson
Kings Mountain,NC
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Overview
8
8
years of professional experience
Work History
Phlebotomist
Kings Mountain Internal Medicine
Kings Mountain, North Carolina
05.2024 - 12.2025
- Collected blood samples using venipuncture and capillary techniques.
- Prepared specimens for laboratory analysis and transport.
- Maintained accurate patient records and documentation of procedures.
- Ensured strict adherence to safety protocols and infection control measures.
- Assisted patients with pre- and post-procedure care and education.
- Collaborated with healthcare team to improve patient experience during visits.
- Managed inventory of phlebotomy supplies and equipment efficiently.
- Trained new staff on phlebotomy techniques and best practices.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Scheduled appointments and managed patient flow to minimize wait times.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Phlebotomy Clinicals
Kings Mountain Internal Medicine
Kings Mountain, USA
03.2024 - 04.2024
- Obtained over 200+ successful venipunctures and completed 144 clinical hours.
- Coordinated with laboratory staff to establish best practices for specimen handling and processing, minimizing errors and improving turnaround time.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
Cashier
Ingles Supermarket
Kings Mountain, USA
02.2018 - 01.2020
- Streamlined checkout process, reducing waiting times for customers.
- Improved customer satisfaction through efficient and accurate cash transactions.
- Balanced cash drawer, ensuring accurate accounting at shift end.
Education
Phlebotomy Certificate -
Cleveland Community College
Shelby, NC05-2024
High School Diploma -
Crest High School
Shelby, NC06-2014
Skills
- Venipuncture techniques
- Blood collection
- Butterfly needle technique
- Order of draw
- Blood specimen processing
- Sample integrity assessment
- Specimen handling
- Infection control protocols
- Infection control
- Patient record management
- Patient interaction
- Patient care
- Patient support
- Effective communication
- HIPAA
Timeline
Phlebotomist
Kings Mountain Internal Medicine
05.2024 - 12.2025
Phlebotomy Clinicals
Kings Mountain Internal Medicine
03.2024 - 04.2024
Cashier
Ingles Supermarket
02.2018 - 01.2020
Phlebotomy Certificate -
Cleveland Community College
High School Diploma -
Crest High School