Dalia Bartholomew
Summary
I am a client –focused aviation concierge with experience supporting high-net-worth individuals, known for my discretion and polished safety focused services. The exceptional service I provide is part of my personal brand, as I have developed relationships with caters, brokers, restaurants and private chefs over the years all over the country that are of great benefits.
I have, and continue to support high profile clientele including Royals, Government officials, Professional athletes, Spiritual leaders, touring entrainment groups and private families across the United States, North America, and Europe.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cabin Attendant
Cirrus Aviation
08.2023 - Current
- Strictly adhered to safety protocols while demonstrating understanding of passenger comfort and expectations
- Application of the highest luxury service standards in an aviation environment
- Recurring training, review and assessments on the top Classic Cocktails, varying by season and region
- Repetitive training in managing unplanned, non routine situations
- Maintained a strong commitment to upholding presentation standards
- Upheld respect for aircraft owners and charter guest
- Maintained Proper food handling techniques
- Worked cohesively with operations, scheduling , brokers, cleaners and fellow cabin attendants at times to ensure seamlessness
Flight Attendant
Aero Air
09.2022 - 08.2023
- Demonstrated superior knowledge and use of all safety equipment
- Thorough understanding of the chain of command
- Communicated with ground crew and host departure times, catering needs, and special accommodations
- Responsible for cleaning and turning the aircraft within a timely manner
- Responsible for communicating all issues in the cabin to the captain
- Maintained a superior level of confidentiality and professionalism
- Requested Lav and water service as necessary prior to flights and in between turns
- Maintained an up to date knowledge of all FAA'S rules and regulations
Airport Service Concierge/Operations
JSX ( Jet Suite X)
Las Vegas, NV
05.2020 - 09.2022
- Managed gate, ramp and cabin services for each flight.
- Utilized PA system to announce departures and changes to landings.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints
- •Facilitated check-in Boarding and baggage management with error free accuracy
- Ensured customers had a seamless experience
- Monitoring of operational environment to detect changes that may affect Safety
- Ensured compliance with all policies to include, Safety alerts, changes to procedures and regulatory standards
- Effectively performing clearance and verification of documents
- Printed and verified gate sheets and flight schedule for the following day
- Notified ground operation of imminent aircraft arrivals
- Communicated fuel order with signature fuellers
- Assisted flight crew with stock orders
Insurance/ Billing Specialist
Welbrook Centennial
Hills
12.2019 - 04.2020
- Verified all insurance insurance information prior to patient entry into facility
- Educated patients and family members on payment options
- Sent out patient statements monthly
- Liaison between insurance company and patient in regard to explanation of benefits
- Sent claims back to insurance company for reconsideration due to incorrect payment
- Gathered all necessary medical documentation and prepared appeals to insurance companies
- Aging of accounts receivable
- Maintained daily inventory of all admissions , discharges and insurances that were in the facility
- Created copay letters and explained breakdown of insurances to patients and family members
- Processed referrals and provided all supporting medical documentation
Medical Assistant
Urgent Care
09.2014 - 05.2017
- Coordinated administrative and clinical patient care during each phase of the patient visit
- Essential functions:
- Coordinated patient intake (vital signs)
- Conducted and documented basis-for-visit screening
- Prepared examination rooms for patient’s arrival
- Preparing patients for physician based on chief complains
- Maintained confidential patient medical history
- Assisted with compilation and maintenance of patient metrics in electronic systems
- Coordinated the safe collection and disposal of needles and other medical biohazards
- Assisted with patient education through the communication of relevant medical information and doctor's instructions
- Assisted Patient with setting up required lab work
- Assisted with Autoclave cleaning
- EMR with Eclinical works
- Assisted with vitas, EKG’S, and injections
Skills
- Proper knowledge of FAA regulations
- Safety procedures
- Critical thinking
- First Aid/CPR
- Reliable & trustworthy
- Problem resolution
- Planning & organizing
- Communication
- Team building
- Conflict resolution
- Providing customer support
- Effective communicating with clients, pilots, operations team and brokers
- Supplies ordering
- Public interaction
- Emergency situations management
Certification
CPR/AED - American Red Cross
FACTS Training (not current)
G550 Evacuation Training
CFA Master Series (Corporate flight attendant training)
British Butler Institute (Service & Etiquette training)
Art of Cooking (culinary training)
Southern glazers Wine and spirits (trained under master sommelier)
FACTS Training (not current)
G550 Evacuation Training
CFA Master Series (Corporate flight attendant training)
British Butler Institute (Service & Etiquette training)
Art of Cooking (culinary training)
Southern glazers Wine and spirits (trained under master sommelier)
Overview:
Jet Concierge . Cabin Services . Guest Experience
Delivering Tailored solutions and seamless experiences
Timeline
Cabin Attendant
Cirrus Aviation
08.2023 - Current
Flight Attendant
Aero Air
09.2022 - 08.2023
Airport Service Concierge/Operations
JSX ( Jet Suite X)
05.2020 - 09.2022
Insurance/ Billing Specialist
Welbrook Centennial
12.2019 - 04.2020
Medical Assistant
Urgent Care
09.2014 - 05.2017