DALIAN TORRES
St. Cloud
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Personable and energetic. Offers honed competencies in data-entry, database management and scheduling.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Phca Medical Group
11.2023 - 11.2024
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
CREW MEMBER , CUSTOMER SERVICE
Haagen Dazs
06.2023 - 11.2023
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed payments on cash register and counted back bills and change to patrons.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Resolved customer complaints in a professional manner.
Customer Service Cashier
Sonics Drive In
05.2023 - 11.2023
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Built and maintained productive relationships with employees.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers and responded to informational requests.
- Maintained cleanliness and presentation of stock room and production floor.
- Answered phone calls to assist customers with questions and orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Informed customers of in-store promotions or pricing specials.
- Operated cash registers to process payments for goods and services.
Crew Member
McDonald's
01.2022 - 05.2023
- Checked expiration dates on all products before serving them to customers.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Packed fast food products in approved containers, cups, and bags.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Presented orders to guests within anticipated service times.
- Explained current promotional information and items to patrons.
- Served food quickly for positive guest experiences.
- Informed customers about daily specials in an engaging manner.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Education
GED -
Valencia College
03-2024
Skills
- Customer Service
- Inventory Restocking
- Customer Engagement
- Food Running
- Safe Food Handling
- Food Preparation
- Teamwork and Collaboration
- Cleaning
- Valid Driver's License
- Performance Improvement
- Positive Company Representation
- Telephone Etiquette
- Crew Leadership
- Problem-Solving
- Clear Communication
- Company Standards
- Workplace Efficiency
- Scheduling
- Scheduling appointments
- Oral and writing communication
- Sensitive information handling
- Call forwarding
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Phca Medical Group
11.2023 - 11.2024
CREW MEMBER , CUSTOMER SERVICE
Haagen Dazs
06.2023 - 11.2023
Customer Service Cashier
Sonics Drive In
05.2023 - 11.2023
Crew Member
McDonald's
01.2022 - 05.2023
GED -
Valencia College
Similar Profiles
Laritza Perez RamosLaritza Perez Ramos
Medical Assistant at PHCA Medical GroupMedical Assistant at PHCA Medical Group
Hycell ColmenaresHycell Colmenares
Scheduling Coordinator at Phca Medical Group (Venezuela)Scheduling Coordinator at Phca Medical Group (Venezuela)
Monica AntunezMonica Antunez
Front Desk Receptionist at PHCA Medical GroupFront Desk Receptionist at PHCA Medical Group