Daliana Cadavid Beltran
Chula Vista,CA
Summary
Experienced customer service professional with a proven track record of delivering exceptional service. Skilled in providing support and assistance to customers, with a focus on ensuring their satisfaction. Seeking a position as a server, leveraging my extensive knowledge of Japanese and Latinoamericano cuisine. Committed to delivering a professional and enjoyable dining experience for all guests.
Overview
5
5
years of professional experience
Work History
Server- Japanese Cuisine Expert
El Pez Sushi Restaurant
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server- Japanese Cuisine Expert
California Sushi
10.2023 - Current
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server- Japanese Cuisine Expert
Robata Jinya- Japanese Fine Dinning
04.2022 - 10.2023
- Greeted all customers upon arrival and provided an overall understanding of the menu and drinks to assist guests in making menu choices
- Explained menu and offered food suggestions if requested
- Took orders, checked IDs properly, and delivered meals and beverages promptly to tables
- Performed side work such as bussing and setting tables
- Increased recurring customers and received positive Yelp reviews for excellent customer service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Food Runner/Busser
Manchester Grand Hyatt
05.2019 - 09.2020
- Assisted kitchen staff in preparing food items and ensured appropriate garnishing
- Ran food to the correct tables in timely manner
- Learned floor plan and table numbers
- Cleared away dirty dishes and linen, and reset tables before the arrival of next set of patrons.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders
- Assisted wait staff with timely food delivery and guest requests
Education
ABC Alcohol Certificate - Food Handler Certificate -
ABC ALCOHOL CERTIFICATE
01.2022
High School Diploma -
IEACI
12.2016
Skills
- Exceptional customer orientation
- Proven ability to multitask and resolve complaints
- Highly knowledgeable in Japanese Cuisine and Japanese Liquor
- Able to work efficiently while unsupervised
- Leadership and organizational skills, both inside and outside of work
- Strong Work Ethic
- Hospitality service expertise
- Team Leadership
- Cool Under Pressure
- Decision-Making
- Conflict and Complaint Resolution
Timeline
Server- Japanese Cuisine Expert
El Pez Sushi Restaurant
11.2023 - Current
Server- Japanese Cuisine Expert
California Sushi
10.2023 - Current
Server- Japanese Cuisine Expert
Robata Jinya- Japanese Fine Dinning
04.2022 - 10.2023
Food Runner/Busser
Manchester Grand Hyatt
05.2019 - 09.2020
ABC Alcohol Certificate - Food Handler Certificate -
ABC ALCOHOL CERTIFICATE
High School Diploma -
IEACI
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