Daliana Cadavid Beltran
Chula Vista,CA
Summary
Experienced customer service professional with a proven track record of delivering exceptional service. Skilled in providing support and assistance to customers, with a focus on ensuring their satisfaction. Seeking a position as a server, leveraging my extensive knowledge of Japanese and Latinoamericano cuisine. Committed to delivering a professional and enjoyable dining experience for all guests.
Overview
5
5
years of professional experience
Work History
Server- Japanese Cuisine Expert
El Pez Sushi Restaurant
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server- Japanese Cuisine Expert
California Sushi
10.2023 - Current
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server- Japanese Cuisine Expert
Robata Jinya- Japanese Fine Dinning
04.2022 - 10.2023
- Greeted all customers upon arrival and provided an overall understanding of the menu and drinks to assist guests in making menu choices
- Explained menu and offered food suggestions if requested
- Took orders, checked IDs properly, and delivered meals and beverages promptly to tables
- Performed side work such as bussing and setting tables
- Increased recurring customers and received positive Yelp reviews for excellent customer service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Food Runner/Busser
Manchester Grand Hyatt
05.2019 - 09.2020
- Assisted kitchen staff in preparing food items and ensured appropriate garnishing
- Ran food to the correct tables in timely manner
- Learned floor plan and table numbers
- Cleared away dirty dishes and linen, and reset tables before the arrival of next set of patrons.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders
- Assisted wait staff with timely food delivery and guest requests
Education
ABC Alcohol Certificate - Food Handler Certificate -
ABC ALCOHOL CERTIFICATE
01.2022
High School Diploma -
IEACI
12.2016
Skills
- Exceptional customer orientation
- Proven ability to multitask and resolve complaints
- Highly knowledgeable in Japanese Cuisine and Japanese Liquor
- Able to work efficiently while unsupervised
- Leadership and organizational skills, both inside and outside of work
- Strong Work Ethic
- Hospitality service expertise
- Team Leadership
- Cool Under Pressure
- Decision-Making
- Conflict and Complaint Resolution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server- Japanese Cuisine Expert
El Pez Sushi Restaurant
11.2023 - Current
Server- Japanese Cuisine Expert
California Sushi
10.2023 - Current
Server- Japanese Cuisine Expert
Robata Jinya- Japanese Fine Dinning
04.2022 - 10.2023
Food Runner/Busser
Manchester Grand Hyatt
05.2019 - 09.2020
ABC Alcohol Certificate - Food Handler Certificate -
ABC ALCOHOL CERTIFICATE
High School Diploma -
IEACI
Similar Profiles
Daliana Cadavid BeltranDaliana Cadavid Beltran
Server- Japanese Cuisine Expert at El Pez Sushi RestaurantServer- Japanese Cuisine Expert at El Pez Sushi Restaurant
Victoria FrancoVictoria Franco
Restaurant Hostess at El Tataki Sushi FusionRestaurant Hostess at El Tataki Sushi Fusion
Austin ChongAustin Chong
Volunteer at El SushiVolunteer at El Sushi