Daliana Lynn
Odessa,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Parts Specialist
Oreilly Auto Parts
Odessa, TX
11.2023 - 05.2024
- Processed returns, exchanges, and refunds promptly.
- Provided customers with technical advice regarding parts information and availability.
- Coordinated shipping arrangements for outbound orders as needed.
- Collaborated with management team members on special projects related to improving processes within the department.
- Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
- Received customer orders and placed them into the system for processing.
- Identified potential problems with defective or damaged parts before they reached customers.
- Ensured that all safety procedures were followed while handling hazardous materials.
- Responded to inquiries from internal staff members about part specifications or availability.
- Assisted customers with product selection based on their needs.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
Cashier
HEB Grocery
Odessa, TX
06.2021 - 05.2024
- Provided customer support by addressing inquiries about store policies and procedures.
- Ensured store environment complied with all safety regulations.
- Consistently maintained a clean checkout area by performing regular cleaning tasks on countertops, registers, and floors.
- Adeptly performed price checks to meet customer demands on special orders or discounts.
- Maintained optimal efficiency in handling the cash register and executing precise transactions for payments via cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone with inquiries about store operations, product details, and order placements.
- Handled customer complaints in a professional manner, adhering to company policies.
- Carried out assigned responsibilities as directed by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
High School Diploma -
Odessa Collegiate Academy
Odessa, TX05-2023
Some College (No Degree) - General Studies
Odessa College
Odessa, TXSkills
- Team Collaboration
- Proficient in [Software]
- Email Communication
- Verbal and written communication
- Coordinating paperwork
- Problem-solving skills
- Customer Service
- Invoice Processing
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Parts Specialist
Oreilly Auto Parts
11.2023 - 05.2024
Cashier
HEB Grocery
06.2021 - 05.2024
High School Diploma -
Odessa Collegiate Academy
Some College (No Degree) - General Studies
Odessa College