Dalia R. Vias-Fradera
Daytona Beach Shores
Summary
Sales professional with solid foundation in sales, management and team leadership. Known for cultivating solid client relationships by implementing a unique blend of effective sales strategies, as well as sincerity, transparency, empathy and heart. Reliably collaborate with team members as needed to achieve targets, while bringing my own talents of strong communication skills, detail-oriented drive and a high work ethic to the table. Not afraid to ask questions or for help when needed, but, once I know what I'm doing, I thrive and work best in an autonomous setting.
Overview
13
13
years of professional experience
Work History
Front-line Sales Manager and Trainer
Sundance Vacations
King Of Prussia, PA
09.2011 - 01.2025
- Trained all newly hired staff by teaching tried-and-true sales practices, procedures and sales strategies, via the use of printed training materials, role playing and oral and written quizzes, among other things.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy and provided training to assist in that remedy.
- Performed group sales presentations for clients showing success and credibility of company, product quality, as well as benefits of our product versus any competitors' similar products or Retail.
- Created and continuously updated and distributed training materials to all new as well as existing reps and Managers, resulting in everyone being "on the same page" at all times regarding any changes or procedures
- Met with clients as a Front Line Sales Rep, as needed and whenever possible, to assist in the sales process when the clients outnumbered reps available for work
- Assisted and resolved client/employee/other issues as they arose throughout the course of the night in conjunction with or in the absence of another Manager
- Adjusted package pricing and volume to fit client's needs and preferences in order to close deals
- Addressed all clients' concerns honestly and thoroughly, while still emphasizing the pros of our product
- Effectively used the website to tie in clients' particularly unique needs/goals/budget to our product and demonstrate how our product could benefit them and enrich their lives
Education
Bachelor of Arts - Liberal Arts English
Clarion State College
Clarion, PASkills
- Engaging clients by building rapport and trust
- Controlling clients' attention throughout sales process
- Successfully demonstrating empathy to clients' needs and wants
- Staff training
- Group and one-on-one sales presentations
- Problem-solving abilities as a TO Manager to tailor package to every client, based on clients' responses
- Reliability
- Effective communication
- Task prioritization
- Self motivation
Awards
- Sundance Vacations Office Salesperson of the Month (various and multiple months/years), King of Prussia PA Office
- Sundance Vacations Companywide Salesperson of the Month (various and multiple months/years)
- Sundance Vacations Office Salesperson of the Year (various and multiple years), King of Prussia PA Office
- Sundance Vacations Companywide Salesperson of the Year (various and multiple years)
"ALL STARS" Participant: During my 13 years at Sundance Vacations, I was chosen six times (based on my closing and volume percentage) to participate in this companywide annual event, during which the top closers in each department of each office meet in one office for a one-week period to see clients for double commission.
Timeline
Front-line Sales Manager and Trainer
Sundance Vacations
09.2011 - 01.2025
Bachelor of Arts - Liberal Arts English
Clarion State College
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