Dalibor "Dali" Parenta
Greensboro,NC
Summary
Results-driven professional with a proven track record in medical instrumentation and equipment maintenance, progressing from a Technician I to Technician III within 1.5 years at Steris IMS. Accomplished Certified Central Service Vendor Partner (CCSVP) with expertise in inspecting and repairing surgical instruments. Adept at collaborating with Repair Consultants and Sales Representatives to identify and capitalize on revenue opportunities. Demonstrated success in building and maintaining customer relationships by addressing issues and delivering high-quality products. Skilled in identifying various types of surgical instruments, performing precise adjustments, and ensuring compliance with safety protocols. Proven ability to manage workflow, mentor new hires, and make informed decisions for issue resolution. Seeking a challenging role in a government contracting position as a repair technician to contribute technical skills and dedication to safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Surgical Instrument Repair Technician
Steris IMS
01.2017 - 02.2020
- Scrutinize and repair medical instrumentation to ensure optimal functionality.
- Achieved certification as Certified Central Service Vendor Partner (CCSVP).
- Collaborate with Repair Consultants and Sales Representatives to recognize and leverage revenue opportunities.
- Cultivate and sustain customer relationships by evaluating issues and meeting their needs with delivery of high-quality products.
- Identify various types, uses, and functionalities of surgical instruments.
- Inspect instruments to determine necessary repair and/or adjustments.
- Apply mechanical skills to achieve precision, alignment, sharpening, and repair of surgical instruments.
- Uphold and enforce adherence to all safety protocols and requirements, fostering a culture of safety.
Customer Account Representative
World Pac
09.2015 - 01.2017
- Serve as subject matter expert for designated accounts, aiding customers in selecting accurate replacement parts.
- Evaluate data associated with customer orders, promptly implementing corrective measures to address customer issues.
- Execute return processes and organize paperwork in adherence to all manufacturers' policies.
- Thoroughly inspect, clean, and repackage merchandise in accordance with company standards.
- Render conclusive decisions for the resolution of customer issues.
Service Coordinator
Discount Tire Company
09.2014 - 04.2016
- Serve customers on sales floor, delivering exceptional customer service and leveraging trusted expertise.
- Manage vehicle staging operations, retrieving inventory and vehicles for Service Technicians to perform service.
- Act as key resource for new hires, providing training and mentorship in backroom responsibilities.
- Workflow responsibilities in the backroom to ensure safe, accurate and timely work completion.
Education
Bachelor of Science, Public Health -
The University of North Carolina at Greensboro (UNCG)
Greensboro, NC05.2012
Skills
- Surgical instrument inspection and repair
- Certified Central Service Vendor Partner (CCSVP)
- Customer service and account management
- Data analysis and problem-solving
- Inventory management and logistics coordination
- Event planning and management
- Sales techniques and relationship building
Work Achievements
- Within 1.5 years went from Tech I to Tech III at Steris IMS
- One of four people selected in the region to the Future Leaders Program at World Pac
- Promoted 2 times within 6 months (Service Tech>Crew Chief>Service Coordinator) at Discount Tire Co.
- Top percentile in sales/customer service at Enterprise Rent-A-Car
- Managed events for 10-600 guests for corporate and family meetings at the Marriott Hotel
- Started as a Server and promoted to Events/Inventory Manager within 3 months at Visions Catering
Timeline
Surgical Instrument Repair Technician
Steris IMS
01.2017 - 02.2020
Customer Account Representative
World Pac
09.2015 - 01.2017
Service Coordinator
Discount Tire Company
09.2014 - 04.2016
Bachelor of Science, Public Health -
The University of North Carolina at Greensboro (UNCG)
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