Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dalicette M. Santiago

AVE MARIA

Summary

Ability to work together with individuals, groups, and families. See their needs and circumstances to promote change and problem-solving. Properly manage customer relationships, and maintain effective communication. I would like to be able to perform and develop my knowledge so that, in this way, I can provide an excellent service. Expand my professional capacity to offer the company my greatest potential to work, and achieve business growth.

Overview

17
17
years of professional experience

Work History

Receptionist

Cc Homes
AVE MARIA
10.2024 - Current
  • Monitored office supplies inventory and placed orders when necessary.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Claim Assistance

I Vision International
Sunrise
01.2021 - 10.2024
  • Printed accurate labels and applied them to boxes, crates, and containers prior to shipment.
  • Administer medical plan vision services.
  • Makes payments for eyeglasses and vision exams.
  • Perform customer service.
  • Assisted with preparation of reports concerning trends in claim resolution times or other relevant metrics.

Crime Victim Assistance Technician

Justice Department of Puerto Rico
Ponce
01.2008 - 01.2019
  • Make telephone contacts with victims and make telephone orientations
  • Conduct Individual interviews with the victims and create an individualized work plan
  • Oriental on Judicial proceedings and accompany criminal cases
  • Make referrals to governmental and non-governmental agencies (Polices Department, Shelters and other agencies)
  • Perform crisis interventions
  • Prepare and render work plans, monthly and annually reports of the work performed
  • Attended cases of Domestic Violence, Sexual Abuses (adults and children), and murders among other criminal cases

Education

BACHELOR OF ART - Social Work

Pontifical Catholic University of Puerto Rico
Ponce, P.R.
05.2006

HIGH SCHOOL -

Colegio Sagrado Corazon de Jesus
Ponce, PR
05.1999

Skills

  • Crime Prevention Training
  • Internet Proficiency
  • Advocacy processes
  • Communications
  • Administration
  • Teamwork
  • Microsoft Office
  • Collaboration
  • Client assistance
  • Speak Spanish
  • Problem Resolution

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Receptionist

Cc Homes
10.2024 - Current

Claim Assistance

I Vision International
01.2021 - 10.2024

Crime Victim Assistance Technician

Justice Department of Puerto Rico
01.2008 - 01.2019

BACHELOR OF ART - Social Work

Pontifical Catholic University of Puerto Rico

HIGH SCHOOL -

Colegio Sagrado Corazon de Jesus

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Dalicette M. Santiago