Dalicha Carrasco

Crew Member

Dunkin' Donuts Franchising

11.2021 - Current

Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Collaborated with team members to complete orders.
Improved customer satisfaction by providing friendly and efficient service at the register.
Cleaned and maintained all areas of restaurant to promote clean image.
Provided excellent customer service by greeting customers and meeting quality expectations.
Kept food preparation area, equipment, and utensils clean and sanitary.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Promoted a positive work environment through effective communication and teamwork among staff members.
Assisted other team members to achieve goals.
Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Trained new team members on procedures, customer service, and sales techniques.
Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Became familiar with products to answer questions and make suggestions.
Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Addressed guest needs, questions, or concerns to create optimum experience onboard.
Operated cash register to ring up final bill and process various forms of payment.
Prepared products following restaurant, health, and safety standards and procedures.
Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Stocked shelves to organize aisles in assigned department.
Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Contributed to increased sales by upselling menu items and promoting special offers.
Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
Contributed to inventory management, minimizing food waste and controlling costs.