Dalicha Dejesus
Jacksonville,FL
Summary
Dynamic Customer Service Executive with a proven track record at Wiperite, enhancing customer satisfaction and retention through exceptional service and effective complaint handling. Skilled in team collaboration and verbal communication, adept at resolving complex issues, leading to significant client satisfaction without compromising company policies.
Offering strong desire to learn and excel in customer service environments. Brings ability to quickly grasp new concepts and apply effective communication and problem-solving skills. Ready to use and develop interpersonal and technical abilities in Customer Service
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Wiperite
01.2022 - 09.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Education
High School Diploma -
Duval Mycro School
Jacksonville, FL05-2025
Skills
- Team collaboration
- Customer engagement
- Complaint handling
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
Accomplishments
- Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
Languages
Latin
Native or Bilingual
Timeline
Customer Service Executive
Wiperite
01.2022 - 09.2023
High School Diploma -
Duval Mycro School
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