Donna Allen
Administrative Professional
Prince Frederick,MD
Summary
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through efficacious organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Call Center Agent
Blades Of Green Lawn Care & B.O.G. Pest Control
05.2024 - 09.2024
- Delivered outstanding service to several clients daily, including setting up new accounts and answering questions, ensuring their satisfaction through a positive approach
- Resolved current clients' concerns with empathetic understanding, leading to favorable and satisfactory outcomes
- Collaborated with team members to share best practices, resulting in improved overall department performance
Office Assistant
The Live Local Team of Home Towne Real Estate
03.2023 - 03.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks
- Managed multiple social media platforms, ensuring a consistent brand voice and message
- Supported executive staff with well-prepared documents and materials
- Contributed to a positive work environment by fostering open communication among colleagues
Front End Associate
Giant Food
07.2021 - 03.2023
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about store policies and addressed customer concerns
- Improved customer experience by efficiently restocking and organizing merchandise
- Maintained up-to-date filing of the store's database and records
Cashier
Panera Bread
11.2007 - 03.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Assisted customers in identifying their needs and provided a warm welcome
- Built relationships with customers to encourage repeat business
- Enhanced customer accessibility and contributed to store success by maintaining a clean, well-stocked store environment
Education
High School Diploma -
Huntingtown High School
Huntingtown, MD06-2006
Calvert High School
Prince Frederick, MD06-2004
Skills
Problem-solving skills
Administrative support
Customer communications
Office administration
Microsoft Excel
Certification
HIPAA Certification
Timeline
Call Center Agent
Blades Of Green Lawn Care & B.O.G. Pest Control
05.2024 - 09.2024
Office Assistant
The Live Local Team of Home Towne Real Estate
03.2023 - 03.2024
Front End Associate
Giant Food
07.2021 - 03.2023
Cashier
Panera Bread
11.2007 - 03.2020
High School Diploma -
Huntingtown High School
HIPAA Certification
2023-01
Calvert High School
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