Dalicia Matt
Las Vegas,NV
Summary
Highly organized Office Professional with a strong background in office administration, project management, and customer service. Experienced in maintaining efficient office systems to support productive work environments. Strengths include problem-solving, multi-tasking, and communication skills. Demonstrated impact by streamlining administrative procedures and improving document organization processes at previous workplaces. Known for high productivity levels, operating e-commerce and CRM programs and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
12
12
years of professional experience
Work History
Amazon Flex Driver
Amazon
Las Veg, NV
02.2022 - Current
- Adhered strictly to company policies and procedures related to customer service standards.
- Maintained vehicle cleanliness inside and out, including fueling when necessary.
- Utilized GPS navigation systems effectively during trips as needed.
- Kept accurate records of trips, including mileage, fuel costs, repair expenses.
- Performed basic vehicle repairs when necessary such as changing tires or jump starting batteries.
- Maintained valid driver's license, registration, and insurance documents according to local regulations.
- Provided excellent customer service by responding promptly to inquiries and feedback.
Personal Care Assistant
Scott Kaufman
Las V, NV
12.2022 - 12.2024
- Provided transportation to medical appointments and errands.
- Coordinated with other healthcare professionals to ensure continuity of care.
- Assessed home environment for potential safety hazards or risks to the client's well-being.
- Monitored vital signs such as blood pressure and temperature.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
- Managed client's schedule of doctor's appointments, therapies.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Responded promptly to emergency situations involving clients.
- Maintained accurate records of patient care services provided.
- Administered medications in accordance with physician instructions.
E-Commerce Coordinator /Assembly Line Production Worker
Joe Joe's Jerky
Las Vegas, NV
06.2022 - 12.2022
- Cleaned work areas regularly to ensure a safe working environment.
- Prepared raw materials for production line operations.
- Communicated effectively with supervisors regarding any changes or updates related to the production process.
- Maintained production machines and equipment.
- Maintained accurate records of production output and inventory levels.
- Identified defective products during quality assurance inspections.
- Ensured all products were packaged correctly before shipping out.
Lyft/Uber Partner
Self-employeed
Las Vegas, NV
01.2020 - 06.2022
- Maintained valid driver's license at all times according to state regulations.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Kept track of mileage driven for tax purposes using designated tracking software.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Maintained cleanliness of interior and exterior of vehicle.
- Managed customer complaints professionally and courteously.
Customer Ser
Order Inn
Las Vegas, NV
07.2018 - 01.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Office Manager/Sales Dir
Dentalree.com
Las Veg, NV
02.2013 - 07.2018
- Responded to customer inquiries via phone or email in a professional manner.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Processed payroll accurately ensuring all employees were paid on time.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted in recruiting, onboarding and training new employees.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
Adult Education For GED/Business Mngmnt
Seneca Valley High School
Germantown, MD01-2004
General Studies
Sherwood High School
Olney, MD01-2004
Skills
- Record keeping
- Customer service
- Time management
- Fax, filing and mail sorting
- Data entry
- Attention to detail
- Client scheduling
- Strong communication skills
- Professionalism and courtesy
- Problem-solving capacity
- Accurate record keeping
- Tech savvy and GPS familiarity
- Reliability and punctuality
- Multi-Line phone systems
- Office management
- 70 WPM typing speed
- Microsoft office Knowledge
Timeline
Personal Care Assistant
Scott Kaufman
12.2022 - 12.2024
E-Commerce Coordinator /Assembly Line Production Worker
Joe Joe's Jerky
06.2022 - 12.2022
Amazon Flex Driver
Amazon
02.2022 - Current
Lyft/Uber Partner
Self-employeed
01.2020 - 06.2022
Customer Ser
Order Inn
07.2018 - 01.2020
Office Manager/Sales Dir
Dentalree.com
02.2013 - 07.2018
Adult Education For GED/Business Mngmnt
Seneca Valley High School
General Studies
Sherwood High School