Dalida Diaz
Staten Island,NY
Summary
Dynamic professional with expertise in high-volume service environments, honed at Starbucks and high volume cafes. Proven ability to anticipate team needs and maintain organization, enhancing customer satisfaction. Skilled in proactive support, contributing to efficient operations.
Overview
2
2
years of professional experience
Work History
Barista
Ariana’s Cucina
11.2025 - Current
- Worked in a high-volume, fast-paced environment, maintaining speed and accuracy during peak hours
- Supported team members to ensure smooth service flow and quick turnaround times, helping reduce customer wait times
- Restocked inventory including cups, milk, syrups, and supplies throughout shifts, preventing shortages during busy periods
- Maintained cleanliness and organization of workstations and service areas, contributing to consistent health and safety standards
- Handled opening and closing duties, including deep cleaning and prep work, ensuring readiness for high-volume shifts
- Managed multiple tasks simultaneously while staying attentive to customer needs, improving overall service efficiency
- Assisted in receiving and organizing deliveries and back stock, keeping storage areas organized and accessible
- Communicated effectively with team members to maintain workflow during rushes and avoid service delays
Barista Trainer
Starbucks
04.2025 - Current
- Delivered high-volume service in a fast-paced environment, consistently preparing drinks with speed and accuracy during peak rush hours
- Supported team workflow by anticipating needs, restocking supplies, and maintaining smooth operations during high-demand periods
- Restocked and organized inventory including milk, syrups, cups, lids, and ice multiple times per shift to prevent service interruptions
- Maintained a clean, sanitized, and organized workspace, ensuring compliance with health and safety standards at all times
- Handled opening and closing responsibilities, including prep work, deep cleaning, and station setup for efficient service
- Managed multiple drink orders simultaneously while maintaining attention to detail and quality standards
- Assisted with receiving deliveries and organizing storage areas to keep inventory easily accessible and well-managed
- Communicated clearly with team members to coordinate orders and maintain efficiency during high-pressure shifts
- Provided strong customer service while balancing back-of-house responsibilities, contributing to a positive guest experience
- Helped serve 100+ customers per shift during peak hours while maintaining speed, organization, and accuracy
Primary Hostess
Ruth’s Chris Steak House
03.2024 - 2025
- Managed guest flow in a high-volume, fast-paced environment, coordinating seating to maintain smooth restaurant operations
- Supported front-of-house and bar staff by communicating wait times, table status, and guest needs in real time
- Assisted in maintaining cleanliness and organization of the lobby, dining, and bar areas during peak hours
- Helped reset and prepare tables quickly to keep service running efficiently and reduce wait times
- Handled high-pressure situations while staying organized and attentive to both guests and team needs
- Coordinated with servers and bartenders to ensure efficient turnover and consistent service flow
- Managed reservations and walk-ins simultaneously, improving overall guest experience and minimizing delays
- Maintained a professional and composed demeanor in a fast-paced, high-demand environment
Skills
- Organization and workspace maintenance
- Heavy lifting (kegs, ice, cases of liquor)
- Anticipating team needs (proactive support)
- Attention to detail
- Ability to work long/night shifts
- Customer service support
- Basic knowledge of bar tools and glassware
References
Hibba Erzouki (718)-496-4869
Sadye Burke (912)-334-1794
Sarah Leonardo (347) 922-5077
Timeline
Barista
Ariana’s Cucina
11.2025 - Current
Barista Trainer
Starbucks
04.2025 - Current
Primary Hostess
Ruth’s Chris Steak House
03.2024 - 2025