Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Dalila Aguilar De Espinola

Manager
Universal City,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

22
22
years of professional experience

Work History

Sleep Expert

Mattress Firm
Kailua-Kona, HI
08.2020 - 03.2022
  • Educated patients on the importance of healthy sleep habits and lifestyle changes to improve sleep quality.
  • Provided individualized assessments, treatment plans and follow-up care for patients with sleep disturbances.
  • Conducted comprehensive in-home and overnight sleep studies to diagnose underlying causes of patient's sleep issues.
  • Developed individualized treatment plans including cognitive behavioral therapy for insomnia or other therapies to address identified problems.

Jewelry Sales Associate

Macys Department Store
Kailua-Kona, HI
09.2019 - 08.2020
  • Greeted customers and provided excellent customer service.
  • Demonstrated product knowledge to answer customer questions and inquiries.
  • Maintained an organized and clean store environment, including dusting displays regularly.
  • Created window displays that showcased new products.
  • Performed daily opening and closing procedures such as counting cash drawers and setting alarms.

Customer Service Representative

Costco
Kailua-Kona, Haw
03.2018 - 09.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Store Manager

Verizon Wireless
Madera, CA
02.2006 - 10.2017
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Mantained positive work environment for empoyees.
  • Conducted hiring interviews, selected candidates, hired and trained all staff

Call Center Manager

Cingular Wireless, AT&T
Atwater, CA
02.2000 - 02.2006
  • Created and implemented procedures for handling customer inquiries and complaints.
  • Developed and maintained a team of call center representatives to meet performance standards.
  • Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
  • Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
  • Created and developed the FLAG (Foreign Language Assistance Group) of operator and managed that team.
  • Conducted regular meetings with staff to discuss issues or changes in processes or procedures.
  • Ensured compliance with relevant laws, regulations and policies related to customer service operations.
  • Developed training materials for new hires on how to handle different types of calls effectively.
  • Assisted in hiring new personnel when needed as well as provided ongoing training and development initiatives.
  • Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.

Education

High School Diploma -

Los Banos High School
Los Banos, CA
06-1984

Skills

  • Punctual and Dependable
  • Effective Organization
  • Self-Driven and Motivated
  • Strong Work Ethic
  • Decision-Making
  • Recordkeeping and documentation
  • Time Management

Languages

Spanish
Professional

Timeline

Sleep Expert

Mattress Firm
08.2020 - 03.2022

Jewelry Sales Associate

Macys Department Store
09.2019 - 08.2020

Customer Service Representative

Costco
03.2018 - 09.2019

Store Manager

Verizon Wireless
02.2006 - 10.2017

Call Center Manager

Cingular Wireless, AT&T
02.2000 - 02.2006

High School Diploma -

Los Banos High School

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Dalila Aguilar De EspinolaManager