Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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DALILA ASSAYAG

DALILA ASSAYAG

Three Rivers,MI

Summary

Accomplished professional with over 10 years of experience in leading major facets of business development and customer relations. Recognized for contributions to territory expansion in business development and excellent customer satisfaction rate. Stellar record of identifying new business opportunities, and spearheading effective business. Notable success in restructuring business processes and systems and achieving organizational goals. Creative problem solver, and big picture thinker with a proven ability to develop innovative strategies, and substantially growing performance levels of both leadership teams and businesses.

Overview

10
10
years of professional experience
3
3
Certification

Work History

Residential Unit Supervisor

Bethany Christian Services
06.2021 - Current
  • Lead a team of 13 staff, which include the direct care staff, food coordinator, and assistant unit supervisor
  • Established and maintained relationships with key stakeholders.
  • Monitored program performance and outcomes for successful delivery of services.
  • Provide leadership, guidance and support to staff members.
  • Researched best practices and developed strategies to improve program outcomes.
  • Responsible for communication with various stakeholders to ensure compliance with federal guidelines.
  • Manage internal databases for the program, entering and dispersing pertinent information.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Managed budgets efficiently within the program
  • Developed and implemented training programs for staff.

Lead Customer Service Agent

State of Michigan
11.2020 - 06.2021
  • Trained in the Michigan Integrated Data Automated System (MiDAS).
  • Participated in team meetings and training sessions to stay informed about policy updates and changes.
  • Provided primary customer support to internal and external customers.
  • Trained and mentored new team members to strengthen performance and job expertise.
  • Nominated the best employer on the team for high customer service satisfaction rate, efficiency on the job, and knowledge acquired.

Associate Program Director

Foreign Links Around the Globe
10.2014 - 10.2020
  • Managed 40+ global stakeholder accounts across 25 countries.
  • Responsible for approval of 300+ high school student applications annually.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Negotiated program contracts and agreements to obtain cost-effective pricing.
  • Supervised and completed program operations.
  • Coordinated day-to-day operations serving as program lead person to assist with training staff.
  • Maintained and updated project related documents.
  • Provided support with crisis and daily items to 300+ students, host families, internal team, and international partners annually
  • Developed the biggest clientele base in 30 years of the organization
  • Managed the organization's budget for 500+ students.
  • Communicated regularly with stakeholders, updating on progress to build support for program.
  • Established program policies and procedures to comply with regulatory requirements.

Senior Sales Consultant

TeamViewer
07.2013 - 08.2014


  • Sourced and secured new sales and clients, managed customer data in CRM.
  • Monitored and managed staff performance to attain target metrics both individually and team unit.
  • Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
  • Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
  • Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.
  • Promoted to senior sales representative within one year and commended for exceptional performance.

Education

Master of Business Administration - Business

Western Michigan University, Haworth College of Business
Kalamazoo, MI
12.2025

Bachelor of Science - International Studies

Pontifical Catholic University of São Paulo
Brazil
06.2010

Skills

  • Emergency Support
  • Administrative Leadership
  • Business Development
  • Negotiation
  • Cross-team Collaboration
  • Program Support
  • Budget Administration
  • Program Development and Management
  • Compliance Management
  • Residential Support
  • Administrative Oversight
  • Status Reports
  • Staff Hiring and Evaluations
  • Change Management Process
  • Task Delegation
  • Partnership Development
  • Client Requirements
  • Customer Service
  • Program Leadership
  • Crisis Response
  • Personnel Supervision
  • Business Management
  • Program Oversight

Certification


  • CPI, Crisis Prevention Institute Training - 2022-2023
  • First Aid & CPR, The American Red Cross Training - 2021-2023
  • ServSafe, Culinary Cultivations - 2022

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working

Timeline

Residential Unit Supervisor

Bethany Christian Services
06.2021 - Current

Lead Customer Service Agent

State of Michigan
11.2020 - 06.2021

Associate Program Director

Foreign Links Around the Globe
10.2014 - 10.2020

Senior Sales Consultant

TeamViewer
07.2013 - 08.2014

Master of Business Administration - Business

Western Michigan University, Haworth College of Business

Bachelor of Science - International Studies

Pontifical Catholic University of São Paulo

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DALILA ASSAYAG