Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dalila Cabado

Covina,CA

Summary

Results-driven professional with high standards, adept at team collaboration and adaptable to changing needs. Seeking the role of Office Manager with proven expertise in administrative management, scheduling, budgeting, and staff coordination. Recognized for effective communication, problem-solving abilities, and exceptional organizational skills.

Overview

27
27
years of professional experience

Work History

Office Manager

Matthew Cilderman, D.D.S.
02.2023 - Current
  • Managed an office of $2.0+ million in yearly revenue that specializes in Family Dentistry, Oral Surgery, and Invisalign Treatment. Responsible for the supervision, direction, and scheduling of two office administrators and three hygienists.
  • Achieved office financial performance targets such billings and collections from clients and insurance providers.
  • Identified areas of strength, weaknesses, and ways to achieve better performance on an operational basis.
  • Supervised the maintenance of client records in compliance with security, confidentiality, and accuracy.
  • Responsible for maintaining and coordinating doctor schedules with clients, events, training, and vendors.
  • Streamlined office operations, enhancing workflow efficiency and team collaboration.
  • Managed scheduling for patient appointments, optimizing daily office traffic and reducing wait times.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
  • Increased team productivity with introduction of flexible work schedules, accommodating personal needs while ensuring coverage.
  • Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
  • Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity.
  • Calculated payroll deductions by accurately using Paychex and processed payroll to meet preset requirements.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Submitted reports on payroll activities.
  • Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.

Manager of Administration & Operations

Jack Von Bulow, D.D.S.
10.1998 - 08.2022
  • A $3.0+ million dental offices specializing in Family and Cosmetic Dentistry, Invisalign Treatment, and Laser Assisted Hygiene. Responsible for overall office operations, personnel management, and customer related services. Manage office associates, vendor relations, insurance agencies, and consultants. Established and maintained professional affiliations: industry publications, marketers/advertisers, financial institutes, and employment agencies.
  • Administration:
  • Supervised a team of eight associates: five office staff members, two dental assistants, and two hygienists.
  • Hired and trained new team members, managed personnel files, created employee handbook and office operational procedures, negotiated yearly insurances, and maintained OSHA compliance.
  • Managed day-to-day financial and accounting operations: payroll, A/P, A/R, billing, and bank relations.
  • Oversaw cash flow, line-of-credit, budgets, general ledger accounts, 401(k) plan, risk management, and EDD.
  • Transferred accounting reporting into QuickBooks, insurance billing into Trojan medical system, and patient records into Dentrix data base.
  • Operations:
  • Managed and resolved all aspects of the office’s operations: patient care services, doctor and staff schedules, facility and dental equipment maintenance, government agency matters, and pending insurance claims.
  • Produced and implemented a customer service program to ensure repeated clientele, reduced complaints, and improve patient-doctor relationship.
  • Directed projects from inception to completion while overseeing consultants and third-party service providers: seminars, conferences, lectures, and outreach programs.
  • Provided guidance on multiple decision points: office lease, inventory control, office equipment, and marketing.

Education

High School Diploma -

Mark Keppel High School
Alhambra, CA

Skills

  • Proficient in high-pressure administrative roles
  • Performance productivity enhancement
  • Results-oriented professional skilled in consensus building and problem resolution
  • Strong concentration and attention to detail
  • Commitment to teamwork and productivity
  • Proficient in Microsoft Office Suite and QuickBooks
  • Certified in 5 Star Training

Languages

Spanish
Full Professional

Timeline

Office Manager

Matthew Cilderman, D.D.S.
02.2023 - Current

Manager of Administration & Operations

Jack Von Bulow, D.D.S.
10.1998 - 08.2022

High School Diploma -

Mark Keppel High School

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Dalila Cabado