Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dalila Cordero

Katy,TX

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Insurance Agent

Allstate
Katy, TX
03.2022 - Current
  • Accurately and efficiently processed customer policy changes including cancellations, reinstatements, and endorsements
  • Successfully completed annual continuing education credits to maintain active insurance license
  • Analyzed customers' needs and recommended coverage options based on their individual circumstances to cross sell and increase in sales communication
  • Developed strong relationships with customers to ensure repeat and referral business
  • Generated new business by networking with local businesses and individuals
  • Grew book of business by average of 20% quarterly
  • Evaluated current insurance policies and advised on additional coverages by identifying gaps on current coverage to convert them to customers
  • Performed high-volume data entry using word processing, spreadsheet, database, or other computer software
  • Utilized various programs to determine customer eligibility
  • Interpreted policy contracts, resolved customer issues, and handled billing questions and premium changes
  • Utilized technical systems, including desktop and call center specific phone systems
  • Utilized strong critical thinking skills to resolve complex issues with minimal supervision
  • Exceeded development goals by completing 3 online courses per month related to customer account management
  • Collected premiums on or before effective date of coverage.
  • Met and exceeded revenue goals 125% through generating new leads and identifying new clients.
  • Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 20%.
  • Delivered accurate, dependable, and trustworthy service in fast-paced environment
  • Independent work environment utilized tools and sources to research answers to state specific requirements and corrective actions required
  • Demonstrated PC skills, including Microsoft Office products and internet navigation skills.

Mobile Expert

T-Mobile
Houston, TX
05.2017 - 07.2021
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Tracked and recorded department inventory of products.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Activated both contract and pre-paid wireless phones for 300 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts

Retail Wireless Consultant

US Cellular
Grand Island, NE
01.2015 - 04.2017
  • Used sales tracking tools to monitor personal sales opportunities and deals in progress
  • Assisted customers with diagnosing and resolving cell phone and network issues
  • Quoted prices, credit terms and other bid specifications
  • Shared product knowledge with customers while making personal recommendations
  • Assist manager in all facets of business; consisting of daily procedures, POS system routines, and bank deposits
  • Operated product tools, equipment, and point of sale terminals.
  • Set up wireless services for 15 customers each day

Inside Sales Representative

T-Mobile
Grand Island, NE
09.2013 - 01.2015
  • Awarded Winners Circle 6 times appointed for exceeding monthly revenue profit targets and measurable sales metrics
  • Key Performance Indicators used daily to lead in tracking sales and broke down monthly goals into daily goals
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
  • Customer focus score of 98%
  • Approached service and sales needs with perseverance, integrity and compassion
  • Side-by-side selling to find personalized solutions for customers and promote products and services
  • Communicated & Organized planogram execution with store management
  • Manage incoming inventory and update system documentation
  • Assisted customers in submitting claims
  • Delegated work in order to maintain customer satisfaction
  • Developed processes to increase customer retention

Insurance Agent /Administrative Assistant

Jones Insurance Agency
Grand Island, NE
08.2010 - 08.2012
  • Administered billing, accounting and daily deposit statement
  • Appointed to submit claim information and follow up with customers
  • Approved data entry, opened mail, reviewed and uploaded files, records and other documents database
  • Assigned to quote policies and service them when written
  • Created system to support claim adjudication
  • Accomplished various translation and interpretation duties
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Conducted invoicing and investigated accounts receivables discrepancies.
  • Performed systems and data analysis using variety of computer languages and procedures.
  • Increased sales by 20% month over month.

Education

General Studies - General Studies

Central Community College
Grand Island, NE

Skills

  • Claims Information Gathering
  • Administrative Support
  • Claims Reporting Systems
  • Customer Service and Assistance
  • Information Processing
  • Project Assignment Management
  • Goals and Performance
  • Electronic Filing System
  • Data Communications
  • Database Support
  • Client Follow-Ups
  • Strong Communication and Interpersonal Skills
  • Inquiry Response
  • Organizational Systems

Certification

Property and Casualty License

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Insurance Agent

Allstate
03.2022 - Current

Mobile Expert

T-Mobile
05.2017 - 07.2021

Retail Wireless Consultant

US Cellular
01.2015 - 04.2017

Inside Sales Representative

T-Mobile
09.2013 - 01.2015

Insurance Agent /Administrative Assistant

Jones Insurance Agency
08.2010 - 08.2012

General Studies - General Studies

Central Community College

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Dalila Cordero