Dalila Crocker
Wylie,TX
Summary
Dedicated Customer Service representative committed to maintaining professional relationships to increase profitability and achieve business results. To obtain a position in an industry leading company where my education, enthusiasm and initiative can be utilized to help drive operational success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Trane Technologies
03.2020 - Current
- Providing sales support via quotes and orders for HVAC parts and supplies in certain regions of the U.S.
- Currently attending Omni/Salesforce meetings by providing feedback to make this tool better for individuals and the business and reporting to fellow team members about future changes.
- Collaborated with the Order Management team in building and resolving open cases for order fulfillment tracking and researching lead times.
- Engages with customer via incoming calls, emails, and Salesforce to to identify the customers’ needs and help provide timely solutions regarding parts, equipment and supplies.
- Recognized as a top producer in revenue for the month of March 2022 (Approx. $300k).
Customer Service Representative
Outreach Health Services
02.2019 - 03.2020
- Supports other members of the Care Team to provide the best customer service possible and creating an environment of trust and collaboration within the team.
- Showcased dependability and leadership by deescalating difficult customer interactions for team members.
- Coordinated data management and trained team in process of organizing Salesforce accounts.
- Directed inbound and outbound calls between clients and caregivers.
Fulfillment Associate
Texas Book Company
09.2010 - 08.2017
- Collaborated with the fulfillment team to process and manage a wide variety of internet orders in a timely and concise manner to external customers and clients.
- Coordinated warehouse operations to support external and internal shipments.
- Acted as interim supervisor during peak season or when supervisor was unavailable.
- Commended and awarded 'Overall Most Improved Employee' 2014 and 2016.
Education
Associates Degree- General Studies -
Paris Junior College
Greenville, TX05.2014
Skills
- Outstanding Customer Service
- CRM Proficiency (Salesforcecom)
- Excellent Time Management
- Leadership
- Multitasking
- Proven Organizational Skills
- Dedicated Team Player
- Project Management
- Flexible Problem Solver
- Proficiency in Microsoft Office, Word, Excel, Outlook
Accomplishments
- Trained new hires for personal development and have resulted in transitioning them to Core employees.
- Volunteered in testing a new tool for the Store of the Future called Instant Expert.
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Trane Technologies
03.2020 - Current
Customer Service Representative
Outreach Health Services
02.2019 - 03.2020
Fulfillment Associate
Texas Book Company
09.2010 - 08.2017
Associates Degree- General Studies -
Paris Junior College