Dalila Dekovic

• Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
• Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
• Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
• Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
• Interviewed applicants and explained scope of different available benefits.
• Assisted clients with accurate eligibility form, application and document completion.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

*Take orders answer quequestions about food and drinks options

*Handle money using the restaurant system

*Provides exceptional service with a pleasant demeanor

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Answered customer questions about hours, seating, and menu information.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Organized and maintained displays to achieve clean and appealing product layouts.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.