Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Dalila Fenni

Air and Ocean Import Export
Texas,TX

Summary

Professional with many years of experience in the maritime import export field, and a strong aptitude for acquiring new knowledge, Strong ability to identify with precision the operational needs of the company and to develop solutions aimed at reducing costs, increasing profits and improve customer satisfaction, Able to both work in a team and operate independently, Versatile, with extensive FCL-LCL sea and air transport experience, including logistics, supply chain management and freight forwarding company by maintaining strong and loyal relationships with customers and colleagues. Competent and flexible to intervene at all levels of management.

Overview

17
17
years of professional experience
1
1
year of post-secondary education

Work History

Manager Air and Ocean Import export

SARL SAVINO DEL BENE ALGERIA - FREIGHT FORWARDER
Algiers
05.2017 - 01.2021
  • Air & Ocean import export documentation for loads in maritime groupage logistics shipping company.
  • Supervision of a team and role of intermediary between employees and management.
  • Team management: recruitment, training, supervision, supervision and monitoring of staff members, organization of tasks and planning.
  • Organization of evaluations for each member of the team.

Manager air and ocean import export

SARL GLOBAL HALAL LOGISTICS, GHL> - FREIGHT FORWARD
Algiers
10.2015 - 12.2016
  • Air & Ocean import export documentation for loads in maritime groupage logistics shipping company.
  • Supervision of a team and role of intermediary between employees and management.
  • Team management: recruitment, training, supervision, supervision and monitoring of staff members, organization of tasks and planning.
  • Organization of evaluations for each member of the team.

Manager air and ocean import export

SARL Navitrans Algeria - FREIGHT FORWARD
Algiers
10.2013 - 08.2015
  • Air & Ocean import export documentation for loads in maritime groupage logistics shipping company.
  • Supervision of a team and role of intermediary between employees and management.
  • Team management: recruitment, training, supervision, supervision and monitoring of staff members, organization of tasks and planning.
  • Organization of evaluations for each member of the team.

Agent warehouse clerk and delivery containers

SARL Mageco Rouiba
Algiers
05.2013 - 10.2013
  • Agent warehouse
  • service of delivery containers and groupage in the dry port,

Agent Brokerage and customs declaration

Arkas Algerie SPA
Algiers
05.2011 - 07.2012
  • Agent brokerage
  • receive and verify documentation
  • Customs declaration shipping company
  • correction of customs documentation


Versatile agent and Customer representative

CMA-CGM Algeria
Algiers
06.2006 - 04.2011
  • Fast and efficient handling of customer requests and complaints by telephone and email.
  • Sending emails to inform customers of any information concerning them, whether it is news concerning their request.
    billing.
  • Unpaid invoice collection.

Sales Agent and Customer service

Lexibook Company
Algiers
01.2004 - 05.2006
  • Processing of customer files, collection of all the necessary documents, verification of the conformity of parts, updating of data on the management tool.
  • Processing of customer requests sent by post, e-mail or telephone, personalization of responses, follow-up of files.
    Support for customers on their arrival at the agency, providing information on the operation of the establishment and the services offered.
  • Monitoring of customer satisfaction, survey of new needs, establishment of suitable offers.
  • Conduct of discovery interviews in order to analyze customer needs, presentation of products and development of a personalized commercial offer.
  • Preparation of customer visits to maximize the success of interviews, development of a targeted and effective sales pitch.
  • Management of customer files, collection and verification of documents transmitted, updating of data.

Hostess

SAFEX-International Fair
Algiers
02.2002 - 12.2003
  • Reception of people invited to appointments, verification of data in the schedule, installation of visitors in the waiting area, notification of their arrival to the staff concerned.
  • Management of the switchboard, processing of incoming calls, recording and transmission of messages, response to requests for information, transfer of communications.
  • Processing of administrative tasks: updating dashboards, filling in documents, filing and archiving.
  • Reception of visitors at the reception counter by showing courtesy, filtering entries, checking identity documents, updating the register, issuing access badges.
  • Help with the orientation of visitors within the building.

Education

Office Computer -

Imperial Ecole
Algiers
10.2000 - 12.2000

Office Computer -

Imperial Ecole
Algiers
05.2001 - 07.2001

Training Certificate English -

Imperial Ecole
Algiers
04.2002 - 12.2002

Skills

  • MS Office (Word, Excel), L-SHIPPING, CRM, E-MAIL-Outlook
  • Import/export
  • Processing customer requests
  • Administrative management
  • Customer care
  • Dynamism
  • Mail processing
  • Update dashboards
  • Archiving
  • Telephone reception
  • Inventory management
  • Good relationship with suppliers
  • Analysis of reports
  • Logistics oversight
  • Problem resolution
  • Transport document management
  • Container loading
  • Container discharge
  • Customer service

Additional Information

  • Driving licence of personal car category B

Languages

Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual

Timeline

Manager Air and Ocean Import export

SARL SAVINO DEL BENE ALGERIA - FREIGHT FORWARDER
05.2017 - 01.2021

Manager air and ocean import export

SARL GLOBAL HALAL LOGISTICS, GHL> - FREIGHT FORWARD
10.2015 - 12.2016

Manager air and ocean import export

SARL Navitrans Algeria - FREIGHT FORWARD
10.2013 - 08.2015

Agent warehouse clerk and delivery containers

SARL Mageco Rouiba
05.2013 - 10.2013

Agent Brokerage and customs declaration

Arkas Algerie SPA
05.2011 - 07.2012

Versatile agent and Customer representative

CMA-CGM Algeria
06.2006 - 04.2011

Sales Agent and Customer service

Lexibook Company
01.2004 - 05.2006

Training Certificate English -

Imperial Ecole
04.2002 - 12.2002

Hostess

SAFEX-International Fair
02.2002 - 12.2003

Office Computer -

Imperial Ecole
05.2001 - 07.2001

Office Computer -

Imperial Ecole
10.2000 - 12.2000

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Dalila FenniAir and Ocean Import Export