Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dalila Hernandez

Fort Worth,TX

Summary

Experienced Dutch Bros leader with a track record of enhancing team performance and elevating customer satisfaction. Proficient in problem-solving and adept at managing cash handling responsibilities, fostering a positive and efficient work environment. Demonstrates exceptional communication and leadership skills, consistently making valuable contributions to operational success.

Overview

5
5
years of professional experience

Work History

Shift Leader

Dutch Bros
07.2021 - 09.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Team Member

Whatabuger
03.2019 - 06.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

High School Diploma -

North Side High School
Fort Worth, TX
06.2022

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Strong verbal and written communication
  • Team collaboration and leadership

Languages

Spanish
Native or Bilingual

Timeline

Shift Leader

Dutch Bros
07.2021 - 09.2023

Team Member

Whatabuger
03.2019 - 06.2020

High School Diploma -

North Side High School

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Dalila Hernandez