Dalila Mekin
Miami
Summary
Professional with experience in customer service and appointment management, focused on providing warm, efficient, and personalized care. Distinguished for his clear communication skills, ability to work under pressure, and mastery of administrative tools and medical management systems. Committed to providing a positive and reliable experience for every patient. Distinguished for his ability to resolve incidents, organize processes, and maintain high standards of service quality with clear communication, empathetic treatment, and timely follow-up.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Services, Marketing y ventas
La Esperanza Medical Centers
Miami
09.2022 - 07.2025
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Scheduling patient transportation according to medical appointments and specific needs.
- Responded quickly to meet customer needs and resolve problems.
- Experience assisting Medicare HMO and Medicaid.
- Providing customer and supplier support in person and by phone.
- Retaining and building customer loyalty through excellent customer service.
- Provides friendly and effective patient care, resolving questions and offering guidance on medical procedures.
- Accurately manages medical appointments, ensuring availability and adherence to schedules.
- Processes medical referrals and orders according to established protocols.
- Manages electronic systems for recording patient information and monitoring.
- Constant communication with physicians, insurers, and patients to ensure prompt and efficient service.
Education
Bachelor of Science - Accounting And Finance
University of Havana
Cuba, Havana 02.2005 - 07.2010
Skills
- Medical appointment scheduling
- Patient transportation coordination
- Medicare HMO assistance
- Electronic health records management
- Customer loyalty retention
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
- Multichannel communication
- Patient support services
- Conflict resolution
- Customer services
- Friendly, positive attitude
- Multitasking
- Computer skills
- Microsoft office
- Empathy
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Personal tax preparer 02/2025
- Quickbooks online 10/2024
- Health insurance pre-licensing 2025
Timeline
Customer Services, Marketing y ventas
La Esperanza Medical Centers
09.2022 - 07.2025
Bachelor of Science - Accounting And Finance
University of Havana
02.2005 - 07.2010