DALILA MORALES

• -Managed onboarding for hires in California and across 28 states using Adobe Sign.
• Conducted payroll timesheets and mileage log audits for 300+ employees.
• -Maintained uniform inventory and distribution.
• -Used Excel, Outlook, iSolved, and Chronotek for HR/payroll task
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proved successful working within tight deadlines and a fast-paced environment.
• Passionate about learning and committed to continual improvement.

• Greeted guests and handled check-ins, check-outs, and reservations using internal systems.

• Responded to phone and in-person inquiries; resolved guest issues promptly.

• Trained new team members on front desk procedures and service standards.

• Coordinated with housekeeping to ensure room readiness.

• Maintained a clean, organized, and welcoming front desk environment.

• Processed payments and balanced cash drawer accurately.

• Built rapport with repeat guests, boosting loyalty and retention

• Performed general clerical duties, organized medical records, and maintained accurate personnel files.

• Assisted victims of crime with applications, coordinated with DCFS, and obtained police reports.

• Scheduled individual therapy sessions and managed confidential client information with discretion.

• Ordered office supplies and maintained inventory to ensure efficient operations.

• Screened and directed calls, relayed messages, and supported internal communication.

• Updated internal databases and improved filing systems for faster document retrieval.

• Acted as a liaison between departments to enhance workflow and communication

• Performed general clerical duties, including managing records, client communications, and specialty appointment scheduling (Internal Medicine, Surgery, Cardiology, Acupuncture).

• Handled patient check-ins/outs, admissions, discharges, and dispensed medications with clear instructions.

• Collected and processed payments, closed registers, and managed pharmacy tasks including RX prep and prescription coordination.

• Utilized AI Galaxy software for accurate data entry and patient management.

• Supported 24/7 emergency services by preparing estimates, coordinating care, and delivering excellent customer service.

• Responded to high volumes of calls and emails, efficiently resolving client concerns and maintaining accurate records.

• Identified and resolved discrepancies in customer accounts to ensure billing accuracy.

• Collaborated with internal departments for smooth service delivery and client satisfaction.

• Built and maintained strong client relationships through education, proactive communication, and personalized support

• Bilingual (Spanish Fluently)
• My everyday duties include:
• General Clerical Duties
• Checking In/ Checking Out
• Prepare Invoices, Collect and Process Payments
• Hospital Manager
• Manage Control Substance Log (Cures Data)
• Billing and Collections
• Handle Yelp/Demand Force/website
• Submit Pet Insurance Claims
• Coordinated Vaccine Clinic at The Annual Hawthorne Vaccine Clinic
• Billing for Organizations
• Proficient with Idexx Cornerstone
• Medical Record Keeping
• Knowledgeable in Dog and Cat Vaccine Protocols
• Work Excellent with groups of clients who are emotional, distressed, unruly, or upset and help them resolve their issues.
• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Controlled finances to lower costs and keep business operating within budget.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Coordinated special projects and managed schedules.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.