Dalila Ortuno
Customer Service Representative
Houston,Texas
Summary
Customer service representative with 10 years of experience in diverse roles, committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Fast Food Attendant
Chick Fil A
Houston, TX
02.2024 - Current
- Implemented time management strategies to prioritize tasks effectively during high-pressure situations.
- Greeted customers entering restaurant with enthusiasm and warmth and served up to 200 guest daily.
- Trained new employees on proper food handling techniques and company policies, promoting a positive work culture.
- Demonstrated excellent multitasking abilities by efficiently handling multiple orders simultaneously, leading to increased productivity and customer satisfaction.
Special Education Teacher Assistant
Houston ISD- Park Place ES
Houston, TX
07.2022 - 09.2024
- Supported student learning objectives through personalized and small group assistance.
- Effectively manage challenging behaviors with de-escalation techniques, ensuring a safe learning environment.
- Contribute to a productive learning atmosphere, resulting in measurable academic improvements
- Supported 10 students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
Pharmacy Operation Manager/Pharmacy Tech
Walgreens
Houston, TX
01.2018 - 01.2022
- Coordinated with physicians and insurance reps to resolve prescription discrepancies, enhancing workflow
- Resolved third-party billing, system, and customer service issues, improving efficiency
- Conducted monthly audits on pharmacy operations, identifying inefficiencies and implementing corrective measures to streamline process.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
Supervisor
Jack in the Box
Houston, Texas
01.2014 - 02.2018
- Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
- Develop and implement innovative operational procedures, decreasing service time by 35%.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Education
Associate of Arts - Business
Houston Community College
Houston, TX 08.2012 - 05.2014
Skills
Team collaboration
Problem-solving abilities
Adaptability
Quality Assurance
English/Spanish bilingual
Timeline
Fast Food Attendant
Chick Fil A
02.2024 - Current
Special Education Teacher Assistant
Houston ISD- Park Place ES
07.2022 - 09.2024
Pharmacy Operation Manager/Pharmacy Tech
Walgreens
01.2018 - 01.2022
Supervisor
Jack in the Box
01.2014 - 02.2018
Associate of Arts - Business
Houston Community College
08.2012 - 05.2014