Dalila Rocha
Thornton,CO
Summary
Accomplished Office Administrator with a proven track record at DACS, enhancing operational efficiency and customer satisfaction through expert schedule coordination and office management. Skilled in project scheduling and task delegation, I significantly decreased production downtime and improved team communication. Demonstrates exceptional office administration abilities and a commitment to positive outcomes, fostering a results-driven workplace environment.
Overview
9
9
years of professional experience
Work History
Schedule Coordinator /Office Administrator
DACS
05.2022 - Current
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
- Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
- Coordinated cross-functional team projects by creating detailed timelines and assigning tasks based on individual strengths and availability.
- Decreased production downtime by accurately scheduling maintenance and production crews.
- Monitored front areas so that questions could be promptly addressed.
Process Server
Court Ops
04.2020 - 04.2022
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
- Researched defendants' schedules, social media, and analyzed personal records to locate defendants.
- Optimized route planning to maximize productivity while minimizing travel time between service locations.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Strengthened relationships with clients through exceptional customer service and prompt responses to inquiries.
- Improved communication with law firms by providing regular status updates on document delivery progress.
- Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
- Increased client satisfaction by efficiently serving legal documents in a timely and professional manner.
- Served as a reliable source of knowledge for clients regarding rules and regulations governing process serving activities within the jurisdictional area.
Dental Treatment Coordinator
All About Braces
07.2015 - 03.2020
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Ensured regulatory compliance by keeping up-to-date with industry standards, policies, and procedures related to dental treatments and operations.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
- Managed patient billing processes for timely, accurate payments.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Skills
- Office Administration
- Deadline-oriented
- Task Delegation
- Project Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Schedule Coordinator /Office Administrator
DACS
05.2022 - Current
Process Server
Court Ops
04.2020 - 04.2022
Dental Treatment Coordinator
All About Braces
07.2015 - 03.2020