Dalila Rodriguez
Atascadero,CA
Summary
Attentive Customer Service Professional experienced in delivering exceptional service. Committed to continuous learning and application of skills to contribute positively in a long-lasting career.
Overview
6
6
years of post-secondary education
6
6
years of professional experience
Work History
Teacher
Champions
Atascadero, CA
03.2025 - Current
- Implement the program curriculum including physical activity and arts and crafts.
- Supervise children indoor and outdoor at all times maintainging a secure environment.
- Use positive enforcement and effective strategies to guide group behavior.
Client living services worker (CLS)
Nci Affiliates
Paso Robles, CA
03.2025 - Current
- Supported adults with intellectual and physical disabilities in achieving independent living in the community.
- Facilitated development of social skills and access to community resources, including housing assistance.
- Documented client appointments and relevant notes to ensure continuity of care.
- Received certification in the Nonviolent Crisis Intervention (NCI) program learning skills to de-escalate behavioral crisis.
- Maintained health and safety standards in the workplace.
Daycare Assistant
Lil Hounds
Atascadero, CA
01.2024 - 03.2026
- Coordinated daily routines, including meals, naps, and playtime, to ensure child engagement and structure.
- Supported lead teacher by ensuring child safety, facilitating diaper changes, and assisting with potty training.
- Modeled positive social skills and facilitated conflict resolution among children.
Administrative Assistant
America's Tire
Westlake, CA
12.2022 - 10.2023
- Answered phone calls and promptly responded to customer complaints and inquiries, providing exceptional customer service to enhance customer satisfaction.
- Act as a liaison between the Vice presidents and presidents in the company, responding to emails, and sending complaint emails to the vice presidents.
- Well versed in word processing, excel and PowerPoint.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Coordinated communication between service teams and customers to ensure satisfaction.
Server
Lure Fish House
Porter Ranch, CA
08.2020 - 02.2022
- Greeted customers and maintained a friendly demeanor throughout their experience.
- Accurately took food and beverage orders, correctly using the ordering system.
- Responded to customer inquiries regarding menu items and services.
- Monitored customer experience throughout meals, providing attentive service and responding to additional requests.
- Ensured customer satisfaction by checking in on meals and addressing any concerns promptly.
- Resolved customer issues swiftly, involving management when necessary to maintain service quality.
Education
Bachelor of Science - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Nh 08.2022 - 07.2024
Associate of Arts - HUMAN AND SOCIAL BEHAVIORAL SCIENCES
VENTURA COLLEGE
Ventura, CA 01.2008 - 07.2012
Skills
- Conflict resolution
- Close attention to detail
- Excellent communication skills
- Understanding and empathetic
- Reliable
- Adaptable
- Quick learner
- Compassionate
- Tech savvy
- Experience in Excel, Canva and Microsoft
- First aid training
- Classroom management
Timeline
Teacher
Champions
03.2025 - Current
Client living services worker (CLS)
Nci Affiliates
03.2025 - Current
Daycare Assistant
Lil Hounds
01.2024 - 03.2026
Administrative Assistant
America's Tire
12.2022 - 10.2023
Bachelor of Science - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
08.2022 - 07.2024
Server
Lure Fish House
08.2020 - 02.2022
Associate of Arts - HUMAN AND SOCIAL BEHAVIORAL SCIENCES
VENTURA COLLEGE
01.2008 - 07.2012