DALILA SARMIENTO

BUSINESS OPERATIONS MANAGER Strategic planner and operational leader with strong background improving the performance, productivity, efficiency, and profitability of organizational operations. Proficient at improving team performance through innovative management techniques and providing resources to succeed. Possesses a high degree of integrity and an outstanding work ethic seeking to apply management talents to drive long-term company growth. Develops unique and forward-thinking concepts while capitalizing on analytics to track and improve deliverables. Notable Skills & Qualifications Leads project kickoff meetings to discuss upcoming project goals, proof deliverables, timelines, design, and content with clients; includes writing and organizing user-stories to outline project goals and expectations Brainstorms ideas for new revenue streams, marketing strategies, process improvements, and resource optimization Exercises sound judgment and persuasive negotiation skills to secure mutually beneficial contracts and agreements Plans and manages business operations to optimize sales, marketing, financial performance, and overall profitability Employs strong financial acumen to administer budget preparation, financial forecasting and planning, and tax compliance Demonstrates comprehensive knowledge of employment laws and diversity programs, as well as recruiting, onboarding, training, developing, and delegating cross-functional project teams with a focus on diversity, equity, and inclusion Builds lasting relationships with clients, as well as vendors and suppliers, contractors, and other industry professionals Balances multiple deadline-driven priorities while maintaining a strong focus on quality, safety, and customer experience.