Summary
Work History
Education
Skills
References
Timeline
Generic

Dalila Vargas

Devine,TX

Summary

  • Two-year experience in Call Center. 4 years youth leader at church. 2 years admin work at church.I have worked in large team environments as a team player. I enjoy hands on experiences. Vast experience in customer service with quality and accuracy. I strive to succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organization goals. Also, work diligently towards the achievements of company goals.

Work History

Customer Service Specialist

Nielsen
08.2016
  • Practice exceptional customer service and telephone techniques
  • Follow strict guidelines for obtaining consistent unbiased data
  • Deliver complex verbatim scripts for 90% of survey
  • Ability to maintain participant’s engagement throughout a lengthy survey with a level of complexity
  • Ability to maintain a high level of patience and professionalism throughout lengthy survey
  • Ability to listen to and accurately capture respondent answers over the phone
  • Persuade reluctant respondents to participate in surveys and diaries.

Office Clerk

City of Devine
- 06.2016
  • Maintained confidentiality of procedures, scripts and respondent’s information
  • Demonstrated excellent communication skills in both English/Spanish when assisting customers
  • Maintained files and records so they remain updated and easily accessible
  • Sorted and distributed incoming mail and prepared outgoing mail (envelopes, packages, etc)
  • Answer the phone to take messages or redirect calls to appropriate colleagues
  • Utilized office appliances such as photocopier, printers, etc and computers for word processing, spreadsheet creation, etc.

Education

Bachelor of Arts - Psychology

University of Texas At San Antonio
San Antonio Tx
05.2023

Skills

  • Highly effective oral and written communication skills and a dynamic presenter both in English & Spanish
  • Able to understand the nature and process of solving problems by recognizing and discerning the matter, developing alternatives and then making decisions based on the best solutions
  • Strong commitment towards teamwork and to achieve quality system requirements
  • Enthusiastic and energetic working in a team-oriented setting independently to meet company deadlines
  • Accepts accountability with an innate positive and professional attitude
  • Problem solving capabilities; self-organized; detail oriented, self-motivated and confident
  • Ability to work comfortably with all levels of the organization
  • Ability to work in a fast-paced team environment
  • Self-starter, demonstrating initiative and confidence
  • Ability to work with minimal supervision

References

Available upon Request

Timeline

Customer Service Specialist

Nielsen
08.2016

Office Clerk

City of Devine
- 06.2016

Bachelor of Arts - Psychology

University of Texas At San Antonio

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Dalila Vargas