Dalila Washington
Moreno Valley,CA
Summary
Experienced Event Staff familiar with standards and procedures for indoor and outdoor events. Background includes merchandise/sales service, customer relations, first aid, set up, and tear down. Motivated to deliver a positive experience to guests of all ages. Customer service-driven and considered a punctual/reliable employee.
Overview
2
2
years of professional experience
Work History
Athletic Event Staff Member
University Of California, Santa Barbara
Santa Barbara, CA
11.2023 - Current
- Organized event materials, cleaned facilities and equipment for the athletic events.
- Assisted with set up, take down, and clean up of athletic events.
- Effectively communicated event related matters to athletes, coaches, parents, and staff members.
- Monitored crowd control and managed spectator behavior during sports games.
- Distributed promotional items such as shirts, hats, banners at designated locations.
- Assisted guests in determining seat location and escorted guests to seats.
- Circulated among guests to preserve safety and order and protect venue property.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Maintained inventory records, including verifying receipts and documenting discrepancies.
- Organized merchandise in designated areas according to size, type and style.
- Stocked shelves with newly received items ensuring proper placement in accordance with store policies.
- Created labels for products using label printers.
- Assisted customers with their orders by providing information on product availability, pricing and delivery options.
- Performed cycle counts to maintain accurate inventory levels in the warehouse system database.
- Assisted in periodic physical inventories to maintain product availability.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Developed and implemented sales strategies to increase customer base and maximize profits.
- Created and maintained relationships with existing customers while prospecting for new ones.
- Coached, trained, and mentored sales staff on product knowledge, sales techniques, and customer service practices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Youth Leader
Volunteer Work
Moreno Valley, CA
07.2022 - 09.2023
- Provided guidance and mentorship to youth in developing healthy relationships with peers and adults.
- Facilitated workshops on topics such as goal setting, conflict resolution and decision making.
- Counseled youth on personal issues related to family dynamics, peer pressure, substance abuse prevention and mental health awareness.
- Encouraged youth involvement in community service projects which promote civic engagement.
- Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
- Conducted regular meetings with staff members to discuss strategies for improving program effectiveness.
- Fostered successful special events planning including fundraisers, career days, and holiday celebrations.
- Implemented behavior management techniques designed to modify negative behaviors exhibited by participants.
- Led discussions and facilitated games and activities to demonstrate values and morality.
- Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
Student Athletic Trainer
Internship Training
Moreno Valley, CA
08.2022 - 07.2023
- Monitored athletes' health and fitness levels, including hydration and nutrition.
- Provided immediate care to injured athletes on site.
- Assisted in the prevention of injuries by providing pre-participation physicals and screenings.
- Performed therapeutic treatments such as taping, stretching, massage, ice packs, and heat therapy.
- Maintained records of all treatments provided to athletes.
- Collaborated with physicians to develop treatment plans for injured athletes.
- Inventoried training supplies and medical equipment.
- Maintained and cleaned treatment room equipment.
- Worked closely with athletes to monitor and direct strength and cardio training.
- Traveled with sports teams to assist in medical coverage.
Education
High School Diploma -
University of California, Santa Barbara
Santa Barbara, CASkills
- Physical Fitness
- Facility Management
- Project Planning
- Room Setup and Breakdown
- First Aid Training
- Guest Relations
- Sales experience
- Creativity and Innovation
- Event Setup and Breakdown
- Brand Marketing
- Community Outreach
- Active Listening
- Teamwork and Collaboration
- Service Leadership
- Conflict Resolution
- Critical Thinking
- Strong Work Ethic
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Student Athlete
Timeline
Athletic Event Staff Member
University Of California, Santa Barbara
11.2023 - Current
Student Athletic Trainer
Internship Training
08.2022 - 07.2023
Youth Leader
Volunteer Work
07.2022 - 09.2023
High School Diploma -
University of California, Santa Barbara