Dalilah De La Garza
San Juan,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Health Care Aide
Paulina
04.2024 - Current
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Kept accurate records of patients' care, condition, and progress.
Customer Service Cashier
Aguilars Meat Market
04.2023 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Representative
Teleperformance
05.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High School Diploma -
Psja Sonia M Sotomayor High School
Pharr, TX04.2022
Skills
- Fluent Bilingualism
- Active listening abilities
- Customer Empathy
- Problem-solving abilities
- Microsoft Outlook
- Quality Control
- Customer Service
- Work Ethic and Integrity
Certification
- Cardiopulmonary Resuscitation (CPR) Certification – American Red Cross or American Heart Association.
Languages
Spanish
Full Professional
Timeline
Health Care Aide
Paulina
04.2024 - Current
Customer Service Cashier
Aguilars Meat Market
04.2023 - 03.2024
Customer Service Representative
Teleperformance
05.2022 - 03.2023
- Cardiopulmonary Resuscitation (CPR) Certification – American Red Cross or American Heart Association.
High School Diploma -
Psja Sonia M Sotomayor High School
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