Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Dalilah Galvez

Waterloo

Summary

Dynamic Account Resolution Specialist with a proven track record at Veridian Credit Union, adept at negotiating payment plans and fostering client relationships. Skilled in documentation and training new hires, I excel in multitasking and maintaining confidentiality, ensuring high customer satisfaction and loyalty through effective communication and problem-solving. Built relationships with members to set them up for a successful financial future

Overview

7
7
years of professional experience

Work History

Account Resolution Specialist

Veridian Credit Union
03.2022 - 04.2025
  • Upheld strict confidentiality when dealing with sensitive client information as per company policies and regulatory guidelines.
  • Documented all actions performed and interactions with customers.
  • Negotiated payment arrangements with clients, maintaining strong relationships while safeguarding company interests.
  • Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.
  • Trained new team members on scripts, company services, and collection strategies.

Guest Service Representative

Target
09.2018 - 12.2021
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

Education

Associate of Arts -

Hawkeye Community College
Waterloo, IA
08-2020

Skills

  • Client relationship building
  • Teamwork and collaboration
  • Multitasking
  • Goal-oriented mindset
  • Documentation skills
  • Payment plan negotiation
  • Relationship building
  • Call center experience
  • New hire training
  • Proficiency in Microsoft Outlook
  • Proficiency in Microsoft Excel

Interests

  • Volunteering at local animal shelters and rescue organizations
  • Avid Reader
  • Team Sports
  • Passionate about balancing physical health with mental and emotional wellness
  • Gym Workouts

Timeline

Account Resolution Specialist

Veridian Credit Union
03.2022 - 04.2025

Guest Service Representative

Target
09.2018 - 12.2021

Associate of Arts -

Hawkeye Community College

Similar Profiles

CREATE PROFILE
Dalilah Galvez