Dalilah Rivera
Tampa,FL
Summary
Motivated by helping clients while having the opportunity to grow with a company. Successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering four years of experience and willingness to take on any challenge.
Overview
5
5
years of professional experience
Work History
Claims Specialist
Allstate
11.2020 - 05.2022
- Verifying policy and coverage limits, Claim settlements, Determining customer liability, Customer emails, Data Entry
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
Guest Service Associate
RaceTrac
05.2018 - 09.2020
- Cash handling, Merchandising, Promotion Sales
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained high level of professionalism and discretion when dealing with guests.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Pharmacy Associate
Winn-Dixie
03.2017 - 05.2018
- Improved patient satisfaction by providing efficient and accurate prescription filling services.
- Assisted pharmacists in maintaining a well-organized and up-to-date inventory of medications, ensuring optimal stock levels for smoother operations.
- Ensured the accuracy of prescription information by diligently verifying patient data and communicating any discrepancies to pharmacists.
- Expedited prescription processing by accurately entering data into the pharmacy management system, minimizing wait times for patients.
Education
Associate of Arts -
Pasco-Hernando State College
Tampa, FL04.2020
Skills
- Microsoft Office
- Claims
- Communication
- Leadership
- Results driven
- Multitasking Abilities
Leadership Experience
While in the workplace as well as in school I prefer being a leader. I enjoy responsibility, taking control, and holding myself accountable.
Timeline
Claims Specialist
Allstate
11.2020 - 05.2022
Guest Service Associate
RaceTrac
05.2018 - 09.2020
Pharmacy Associate
Winn-Dixie
03.2017 - 05.2018
Associate of Arts -
Pasco-Hernando State College