Dalilah Ruiz
Brooklyn,NY
Summary
Proven track record in enhancing patient data security and boosting customer satisfaction at Associates MD, leveraging expertise in HIPAA compliance and exceptional customer service. Skilled in medical records management and adept in Microsoft Office, consistently delivering results beyond expectations.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Associate MD
01.2022 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Medical Records Clerk
Associates MD
08.2020 - 01.2022
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Sales Associate
Sunelli & La Peleteria Shoes
12.2018 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Administrative Assistant
Naturama
11.2017 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Psychology
Miami Dade College
Miami, FLSkills
- HIPAA Compliance
- Customer Service
- Written and verbal communication
- HIPAA Regulations
Timeline
Customer Care Representative
Associate MD
01.2022 - 03.2024
Medical Records Clerk
Associates MD
08.2020 - 01.2022
Sales Associate
Sunelli & La Peleteria Shoes
12.2018 - 02.2020
Administrative Assistant
Naturama
11.2017 - 05.2018
Psychology
Miami Dade College