Dalimashia Smith
Atlanta,GA
Summary
CUSTOMER SERVICE | ADMINISTRATIVE| TRANSPORTATION
A dedicated and motivated professional driven to exceed expectations. Proven ability to be an extremely passionate, efficient staff member that can produce needed results . Polished in managing fast-paced work, inspecting shipments and resolving issues with vendor representatives. Strong record in management and planning abilities.
Overview
14
14
years of professional experience
Work History
Logistics Shipping Coordinator
Medline Industries
03.2020 - Current
- Coordinate and oversee daily logistics operations including transportation, inventory management, warehouse activities, and supply chain processes
- Collaborate with suppliers, vendors, and internal teams to ensure timely delivery of goods and materials
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to optimize logistics efficiency
- Manage and maintain accurate records of inventory levels, shipments, and delivery schedules
- Utilize industry-leading software and systems to track shipments, update inventory, and generate reports for management
- Conduct regular audits to ensure compliance with regulatory requirements and company policies
- Collaborate with cross-functional teams to develop and implement standard operating procedures (SOPs) and best practices for logistics operations
- Resolve any issues or discrepancies related to shipments, deliveries, and inventory management
- Provide exceptional customer service by addressing inquiries, resolving complaints, and maintaining positive relationships with clients and stakeholders.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Reviewed paperwork to determine priorities and set schedules.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Negotiated shipping contracts and rates to establish budget friendly agreements.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Partnered with representatives from different carriers to arrange materials shipments.
- Handled day-to-day shipping and receiving, Overseeing more than 100 packages per day.
Operations Lead
GXO Logistics
10.2017 - 03.2020
- Review workload by running necessary reports to ensure all orders were picked, processed, and shipped to meet weekly shipping goal of 100%.
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Analyzed department metrics and performance and reported findings to management.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Communicate with trucking companies and clients regarding scheduling, and/or delays
- Communicate with clients and provide any necessary order status, tracking information or special shipping request
- Assist and back-up Outbound Warehouse
- Supervised with loading and picking when needed
- Consistently meeting and/or exceeding weekly shipping goal.
- Managed and allocated staff and material resources to meet production goals.
- Performed quality control and monitored production efforts.
- Managed and allocated staff and material resources to meet production goals
Receiving/Shipping Clerk
GXO Logistics
05.2013 - 10.2017
- Created Bill of ladings for LTL and flatbed shipments.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Received/shipped Domestic, International and Hazmat orders. Provided necessary shipping labels and documents per DOT requirements.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day
Electronics Sales Associate
Walmart
02.2010 - 10.2012
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Processed credit and debit card payments to complete customer buying experience.
- Increased sales and customer satisfaction through personalized servicing.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked to see if requested items were available from store's inventory.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Education
Bachelor of Business Administration -
Herzing University
Atlanta, GA10.2026
Diploma - Business Finance
Penn Foster Career School
Scranton, PA06.2011
Skills
- Strong knowledge of logistics principles, supply chain management, and transportation regulations
- Excellent problem-solving and decision-making abilities, with focus on finding efficient solutions
- Exceptional organizational skills and ability to prioritize in fast-paced environments
- Detail-oriented with high level of accuracy in record-keeping and data analysis
- Proficient in using logistics software and systems such as: Microsoft Office, Word, Excel,SAP,Order Manager, WMPLUS 10 and SCE10
- Proactive mindset and ability to work independently as well as part of an team
- Accurate Documenting
- Workload Delegation
- Warehouse and Transportation Operations
- Load Planning
- Client Relations
- Shipment Monitoring
- Inventory Management
Timeline
Logistics Shipping Coordinator
Medline Industries
03.2020 - Current
Operations Lead
GXO Logistics
10.2017 - 03.2020
Receiving/Shipping Clerk
GXO Logistics
05.2013 - 10.2017
Electronics Sales Associate
Walmart
02.2010 - 10.2012
Bachelor of Business Administration -
Herzing University
Diploma - Business Finance
Penn Foster Career School