Dalin Arave
West Jordan,Utah
Summary
Accomplished General Manager at Jimmy Johns Subs, adept in operations management and leadership, driving business growth through strategic planning and team building. Excelled in fostering client relationships and enhancing customer satisfaction, leveraging skills in P&L management and problem resolution. Achieved notable sales increases by implementing effective training and coaching methods. With 10+ years of customer service I am very capable of keeping the customer satisfied.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Jimmy Johns Subs
10.2022 - 08.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
Assistant Manager
Jimmy Johns Subs
08.2021 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Front Desk Receptionist
Hampton Inn By Hilton
07.2018 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Lehi High School
Lehi, UT01-2018
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Training and coaching
- Staff Management
- Customer Relations
- Inventory Control
- Employee Scheduling
- P&L Management
Accomplishments
- Supervised teams of 20+ staff members.
- Significantly improved sales growth and net income at multiple locations.
- Trained and promoted many employees, several of which reached General Manager position.
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
Timeline
General Manager
Jimmy Johns Subs
10.2022 - 08.2024
Assistant Manager
Jimmy Johns Subs
08.2021 - 10.2022
Front Desk Receptionist
Hampton Inn By Hilton
07.2018 - 08.2021
- ServSafe Food Handler's Certification
- First Aid Certification
High School Diploma -
Lehi High School
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