Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dalin Trivella

Brighton,Ma

Summary

Knowledgeable Practice Manager offering more than 10 years of experience working for several well-known health care facilities and providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving over thousand of patients yearly. Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.

Overview

12
12
years of professional experience

Work History

Administrative Coordinator/Practice Coordinator/Shift Supervisor

The Elliot Lewis Center
Wellesley, MA
04.2023 - Current
  • Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
  • Scheduled travel arrangements for business trips, conferences, and other events.
  • Organized and maintained filing systems for sensitive documents.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Gathered, entered and updated data to maintain departmental records and databases.
  • Updated and maintained office policies and procedures manual, ensuring all practices are current and in line with industry standards.
  • Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.

Practice Coordinator/Shift Supervisor

Brigham Women’s Hospital
Boston, MA
03.2021 - Current
  • In collaboration with the Practice Manager, serve as point person for patient satisfaction efforts and improvement initiatives
  • Serve as patient liaison to communicate patient needs and feedback to appropriate clinical team members
  • Works with new patient or patient representative to obtain all records, films, and pathology reports prior to visit to optimize the initial visit and prevent re-testing
  • Processes patient referrals as appropriate, which may require interaction with the referring physicians’ offices, insurance, patient access services, and managed care personnel
  • Coordinates and facilitates collection of patient payments by entering IVF charges in Epic
  • Feedback through focus groups and/or patient surveys
  • Maintains providers schedule templates in the scheduling system for all practice providers sessions, including continuity clinics, evening clinics and IVF schedules
  • Assists Practice Manager with new employee on-boarding assignments and orientation
  • Maintains hospital customer service standards with particular attention to teamwork and patient-staff interactions
  • Attends management and leadership meetings as necessary
  • Operates independently within established guidelines for most duties.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Developed close working relationships with front office and back office staff.

Guest Service Agent

Oak Square YMCA
Brighton, MA
12.2013 - Current
  • Responsible for providing quality guest services that include registration and checkout, mail and message service
  • Work always to ensure that guests feel welcome and at ease in our facility
  • Run daily reports, identify any special requests, and check reports for accuracy
  • Anticipate and address guest service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.

BWPO Billing Managed Care Coordinator

Brigham Women’s Hospital
Boston, MA
02.2020 - 03.2021
  • Responsible for obtaining insurance approval for all related activities for BWH/PO financial clearance prior to initiation of patient services
  • Insurance eligibility and benefits, completing and communicating to patients’ self-pay estimates, reviewing non-contracted payer insurance requirements
  • Reviewing clinical notes and lab tests to gather information for insurance approval, completion of insurance authorization forms, submitting authorizations to insurance and ensuring receipt and timely response
  • Non-contracted patient financial clearance, Family Planning patient financial clearance, submits and ensures response on all self-pay BWH Patient Estimates, obtains prepayments in advance for services not authorized, international Self-Pay collections, and running reports

Practice Assistant

Brigham Women’s Hospital
01.2019 - 01.2020
  • Perform entry level administrative skills under general supervision
  • Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks
  • Assists with determining reason for visit or phone call, flags for immediate responses, takes messages appropriately and notifies appropriate medical staff
  • Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed
  • Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments
  • Assist with training and orienting staff as needed and provide cross-coverage, as needed
  • Follows HIPAA guidelines for the management of patient privacy/confidentiality.

Service specialist

ATI Physical Therapy
10.2015 - 01.2019
  • Coordinating daily office activities in a fast-paced environment
  • Working with therapists and patients to facilitate the approval process by verifying insurance eligibility and benefits
  • Working closely with insurance companies, workers’ compensation carriers and auto claim carriers to keep physical therapy benefits active
  • Understanding the different HMO and PPO plans offered to physical therapy patients
  • Initiating HMO referrals with the patient’s PCP
  • Reviewing and posting daily physical therapy charges (in order to bill insurance carriers)
  • Checking in patients, collecting co-payments and deductible payments, and scheduling appointments
  • Completes supporting paperwork and data entry as required.

Education

Bachelor or Exercise - Health Science

University of Massachusetts
Boston, MA
2010

Skills

  • Microsoft Word, PowerPoint, Excel, Sales Force
  • Excellent interpersonal, organizational, decision making, and time management skills
  • Ability to adapt to fast pace and constantly changing environments
  • Workflow Management
  • Practice Operations Management
  • Leadership, Problem-solving, communication, multitasking, and collaboration experience
  • In-Service Programs
  • Policy and Program Development
  • Employee Recruitment and Hiring
  • Calendars management
  • Microsoft Excel
  • Office administration
  • Report preparation
  • Workload management
  • Calendar management
  • Appointment scheduling
  • Attention to detail
  • Managing office supply inventory
  • Telephone etiquette
  • File organization
  • Verbal and written communication
  • Schedule management

Languages

1,5

Timeline

Administrative Coordinator/Practice Coordinator/Shift Supervisor

The Elliot Lewis Center
04.2023 - Current

Practice Coordinator/Shift Supervisor

Brigham Women’s Hospital
03.2021 - Current

BWPO Billing Managed Care Coordinator

Brigham Women’s Hospital
02.2020 - 03.2021

Practice Assistant

Brigham Women’s Hospital
01.2019 - 01.2020

Service specialist

ATI Physical Therapy
10.2015 - 01.2019

Guest Service Agent

Oak Square YMCA
12.2013 - Current

Bachelor or Exercise - Health Science

University of Massachusetts

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