Dalinda Ramos
Harlingen,TX
Summary
Professional with top skills in communication, critical thinking and active learning. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Administrative Clerk
Burke Children's Dentistry
Harlingen, TX
09.2020 - Current
- Answered multi-phone system and transferred callers to appropriate staff member.
- Communicated with customers via phone on confirmation of appointments.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Confirmed patient's insurance coverage and benefits prior to encounter. Along with presenting treatment plan to all patients and coordinated all financial possibilities for patients.
- Provided assistance to other departments when needed.
- Maintained accurate records of financial transactions using accounting software programs.
- Delivered exceptional customer service through direct communication with clients and team members.
- Provided support to visitors by answering questions and directing them accordingly.
- Answered telephones, directed calls, and took messages.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
Dental Assistant
Rodeo Dental
Harlingen , TX
05.2011 - 04.2020
- Liaised with patients and addressed inquiries, appointment requests, and billing questions.
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Integrated logistic systems into company processes to improve operations and manage work orders.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared patient x-rays and images for review by dentist.
- Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Developed and trained staff.
- Established and monitored goals.
Dental Office Receptionist
Valley Family Dentistry
Harlingen , TX
08.2008 - 09.2010
- Maintained files and records by implementing effective systems that boosted efficiency and organization.
- Greeted patients upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system, responded to inquires, and transferred calls to correct departments and personnel.
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
- Collaborated with team members to handle guest requirements from check in to check out.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Collected payments and applied to patient accounts.
- Liaised between patients, insurance companies, and billing office.
- Reviewed patient records, identified dental codes, and created invoices for billing purposes.
Customer Service Representative
Advance Call Center Technologies
Harlingen, TX
01.2007 - 08.2008
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants and resolving concerns.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Rio Hondo High School
Rio Hondo, TX05-2006
Certificate -
San Antonio College of Medical And Dental Assts
McAllen, TXSkills
- Customer service oriented
- Clerical Support
- Appointment Scheduling
- Spreadsheet tracking
- Strong Communication Skills
- Detail Oriented
- Client Focused
- MS Office proficient
- Multi-line switchboard
- Document Control
Timeline
Administrative Clerk
Burke Children's Dentistry
09.2020 - Current
Dental Assistant
Rodeo Dental
05.2011 - 04.2020
Dental Office Receptionist
Valley Family Dentistry
08.2008 - 09.2010
Customer Service Representative
Advance Call Center Technologies
01.2007 - 08.2008
High School Diploma -
Rio Hondo High School
Certificate -
San Antonio College of Medical And Dental Assts
Similar Profiles
Monique BarnesMonique Barnes
General Manager of Operations at Pediatric Dentistry of BurkeGeneral Manager of Operations at Pediatric Dentistry of Burke
Isabel WarrenIsabel Warren
Preschool Teacher at The Children's Center at Burke Gilman GardensPreschool Teacher at The Children's Center at Burke Gilman Gardens
Tiffany MTiffany M
Human Resources Leader at Young and Polite Children's DentistryHuman Resources Leader at Young and Polite Children's Dentistry
Emanuel GuzmanEmanuel Guzman
Equipment Operator at ProfracEquipment Operator at Profrac
Cynthia SalazarCynthia Salazar
Customer Service Specialist Hybrid/Remote at Lions Den RacingCustomer Service Specialist Hybrid/Remote at Lions Den Racing