Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dalis Dubinsky

Cumming,GA

Summary

Dynamic Bilingual Customer Service oriented with several years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.

Overview

12
12
years of professional experience

Work History

Manager's Assistant

French Posh Cleaners
03.2010 - 04.2012
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Created employee schedules to align coverage with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Owner/Operator

Freddy's Dry Cleaners
02.2004 - 03.2010
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Prepared bank deposits and handled business sales, returns and transaction reports.

Private Nanny

Private Household
09.2004 - 02.2005
  • Prepared healthy, age-appropriate snacks and meals.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Assisted with light housekeeping duties as well as running errands.
  • Taught children basic life skills, manners and personal hygiene.
  • Engaged with children on individual basis to build positive relationships.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Coordinated playdates and outings to meet children's physical and social needs.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Private Nanny

Private Household
03.2000 - 09.2004
  • Prepared healthy, age-appropriate snacks and meals.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children everyday skills and language.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Assisted children with homework assignments and special projects across different subjects.
  • Assisted with light housekeeping duties as well as running errands.
  • Taught children basic life skills, manners and personal hygiene.
  • Engaged with children on individual basis to build positive relationships.
  • Monitored children's play activities to verify safety.
  • Transported children to and from activities using personal or family vehicle.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Coordinated playdates and outings to meet children's physical and social needs.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Education

High School Diploma -

Institute Colombia
Cali, Colombia
06.1998

Skills

  • Team-Building Exercises
  • Manage Correspondence
  • Clerical Support
  • Systems Evaluation
  • Office Supplies and Inventory
  • Employee Communications
  • Customer Service
  • Filing
  • Retail Sales Customer Service
  • Calm and Professional Under Pressure
  • Continuous Improvement
  • Policy and Procedure Adherence
  • Operational Efficiency
  • Providing Feedback
  • Customer Implementation Support
  • Daily Logs
  • Attention to Detail
  • Client Relationships
  • Customer Service and Assistance
  • Understanding Customer Needs

Languages

Spanish
Native or Bilingual

Timeline

Manager's Assistant

French Posh Cleaners
03.2010 - 04.2012

Private Nanny

Private Household
09.2004 - 02.2005

Owner/Operator

Freddy's Dry Cleaners
02.2004 - 03.2010

Private Nanny

Private Household
03.2000 - 09.2004

High School Diploma -

Institute Colombia

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Dalis Dubinsky