Dalisa Morriss
Orlando,FL
Summary
Enthusiastic and dedicated worker with multitasking skills. Hard worker and driven by success, self-motivated and always welcomes a challenge. Experienced in sales with 5+ year experience in customer satisfaction. Ability to communicate with customer/client and provide them with exceptional customer service.
Overview
15
15
years of professional experience
Work History
Co-Owner
GMC Facility Solutions
03.2020 - 05.2023
- Evaluated suppliers to maintain cost controls and improve operations.
- Improved operational efficiencies to reduce costs and improve productivity.
- Established foundational processes for business operations.
- Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
- Managed financial operations and investments to maximize profits and minimize costs.
Operations Manager
DJBP Cleaning Solutions
03.2016 - 02.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer standards.
- Payroll Management, Scheduling, Oversee Daily and Nightly Operations.
- Customer Service, Inventory.
- Ensured Facilities were cleaned properly.
- Cold Calling
Customer Service
Amazon
01.2015 - 02.2016
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Researched issues with shipments, product damage and incorrect product amounts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Customer Support, Problem Solve, Performed refunds.
Retail Associate
Almacenes Topituka
04.2008 - 10.2015
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Associate of Science - Medical Billing And Coding
Florida Technical College
DeLand, FL05.2018
Skills
- Inventory Management
- Small Business Operations
- Bilingual
- Microsoft Office
- Cash Register Operation
- Positive and Engaging Demeanor
- Verbal and Written Communication
- Money Handling
- Customer Service
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Co-Owner
GMC Facility Solutions
03.2020 - 05.2023
Operations Manager
DJBP Cleaning Solutions
03.2016 - 02.2020
Customer Service
Amazon
01.2015 - 02.2016
Retail Associate
Almacenes Topituka
04.2008 - 10.2015
Associate of Science - Medical Billing And Coding
Florida Technical College
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