Dalisa R. Bowens
Lauderhill,FL
Summary
Customer-focused professional with hands on experience in minor claims handling. Seeking an Adjuster Trainee position to apply customer service expertise and develop technical adjusting skills. Known for strong communication skills, problem-solving ability, and dedication to learning. Skilled in assisting customers through claim processes, gathering documentation and superior customer service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
EHEAP Coordinator-Part Time
Northwest Federated Woman’s Club of Broward Co. Inc.
06.2024 - 06.2025
- Collect documentation necessary to qualify for assistance based on federal guidelines
- Streamlined administrative processes, allowing for more efficient use of resources and better support
- Coordinated in-house events for Director
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed quarterly DOEA audits timelines for successful outcomes, ensuring deadlines were met.
- Enhanced customer satisfaction by responding promptly all to inquiries and addressing concerns professionally.
- Basic office administration duties
Asst. Leasing Agent-Part-Time
SPM- Lee Terrace
01.2021 - 01.2022
- Distributed and followed up on tenant renewal notices.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Streamlined administrative tasks such as lease renewals and tenant communication to maximize efficiency.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Collaborated with maintenance staff to ensure timely completion of work orders.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Organized community events
Senior Branch Office Administrator
Raphael and Associates
05.2016 - 06.2018
- Managed daily operations for the branch, ensuring smooth workflows and optimal team performance.
- Established workflow processes and scheduling system to assist adjusters and administrators in other branches/states for better efficiency and implemented modifications to improve overall performance of personnel.
- Coordinated appointments for all incoming new loss assignments/claims for 11 field adjusters; Tri-County
- Examiner for small Warranty claims, ensuring work completed to claimants satisfaction and prompt vendor payment
- Ensured proper billing of work hours for TPA(s).
- Oversaw office inventory activities by ordering and re-stocking office supplies.
- Provided exceptional customer service to internal and external clients alike, resolving issues promptly and professionally.
- Enhanced customer satisfaction with personalized service and prompt resolution of issues.
Administrator/ Office Manager
Cunningham Lindsey Inc.
01.2008 - 01.2016
- Direct and coordinate activities of branch office.
- Assist in training new employees with internal system and office procedures, assignment acceptance, and other miscellaneous company requirements.
- Supervised administrative support staff members; on and off site
- Maintained various daily, weekly and monthly reports for Branch Manager.
- Review reports pre-submission to 3rd party carrier.
- Prepare and submit activity reports.
- Assist personnel with posting to correct file(s).
- Assist adjuster(s) with processing new losses for TPA accounts.
Office Administrator Manager
Occidental Fire and Casualty
1998 - 2006
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
- Ensured adequate business office staff coverage.
- Managed all incoming calls for auto insurance claims
- Elevated client satisfaction levels through proactive communication of claim status updates.
- Ensured telephone coverage for receiving telephone communication with customers.
- Performed inventory control of all office supplies, forms, etc.
- Prepared requisitions for supplies as appropriate.
- Performed data entry of claims information into company’s internal system.
- Maintained confidentiality of all Company information, employee records.
- Assisted in claims processing activities when needed
Education
High School Diploma - General Studies
Skills
- Claims Intake & Processing
- Customer Service & Support
- Conflict Resolution
- Policy & Coverage Explanation
- Problem Solving & Investigation
- Work Planning and Prioritization
- Decision-making
- Relationship building
- Discretion and confidentiality
- Scheduling and calendar management
- Process improvement
- Administrative leadership
Certification
- Life & Variable Annuity License (214)
- Series 6 Investment License
References
- Over 10 years of excellent customer service experience
- Remarkable at maintaining records/file documentation/self-management
- Great verbal and written communication skills.
- Strong knowledge of basic computer skills and programs, such as MS Office, Word, Excel
- Thorough knowledgeable of major guidelines and eligibility for coverage by third party payor/TPAs
- Strong familiarity with the importance of meeting customer needs
- Ability to perform supervisory responsibilities over others as well as work unsupervised
- Profound ability to instruct others in the an on-the-job setting.
Timeline
EHEAP Coordinator-Part Time
Northwest Federated Woman’s Club of Broward Co. Inc.
06.2024 - 06.2025
Asst. Leasing Agent-Part-Time
SPM- Lee Terrace
01.2021 - 01.2022
Senior Branch Office Administrator
Raphael and Associates
05.2016 - 06.2018
Administrator/ Office Manager
Cunningham Lindsey Inc.
01.2008 - 01.2016
High School Diploma - General Studies
Office Administrator Manager
Occidental Fire and Casualty
1998 - 2006
Similar Profiles
Alexander TrislerAlexander Trisler
Medical Assistant / Surgery Coordinator at Northwest Broward OrthopedicsMedical Assistant / Surgery Coordinator at Northwest Broward Orthopedics
Jordan BroderickJordan Broderick
Counselor at Boys and Girls Club of Broward CountyCounselor at Boys and Girls Club of Broward County
Diego DavilaDiego Davila
Game Room Supervisor at Boys and Girls Club of Broward CountyGame Room Supervisor at Boys and Girls Club of Broward County
AUTUMN WILKSAUTUMN WILKS
Church Lead Youth Ministry Singer at First ChurchChurch Lead Youth Ministry Singer at First Church
Latavia BushLatavia Bush
Customer Service Representative at Department of Children and Family ServicesCustomer Service Representative at Department of Children and Family Services