Dalisha Rodriguez
West Palm Beach,FL
Summary
Meticulous Senior Operations Manager & Analyst with 5 years of experience building business goals and facilitating achievement with exceptional business acumen, administrative strengths and program management abilities. Collaborative leader leveraging employee talent and encouraging autonomy. Focused, enthusiastic and offering highly effective skills in client rapport. Demonstrating sound judgement and extensive knowledge of employee coaching and mentoring.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Operations Manager & Analyst
Brightspring Healthcare Services
03.2022 - Current
- Collaborate with Compliance team and Clinical Operations to ensure the needs of the business and patient care are being delivered.
- Optimize system by collaborating, documenting and scoping operational/clinical needs for inclusion in the EMR configuration.
- Conduct operational discovery meetings with key stakeholders and administrative leadership.
- Manage vendor incidents through to resolution on behalf of the business.
- Support users after application upgrades and releases.
- Provide on-site support and training during or post implementation.
- Plan, coordinate, and deliver implementation of projects for new agencies/branches; including but not limited to end user training schedules, delivery of training documentation, Instructor Led training, and vendor consultant management if involved in the integration effort.
- Responsible for the delivery and data import templates of all facilities, physicians and staff.
- Ensure compliance with all federal, state, and local regulatory requirements.
- Create and manage software updates according to the needs of the company.
- Perform data analysis and conduct KPI calls with all departments to provide viable solutions.
- Build and manage analytic dashboards.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw workforce management planning, volume predictions and capacity planning.
Non-Clinical Software Trainer
TRILOGY HOME HEALTHCARE
02.2020 - 03.2022
- Work hand-in-hand with Administrators, Regional VP’s, Regional Nurses, and the company President to discuss branch operations, production, and best practice.
- Run reports for each branch to identify areas of deficiencies and improvement.
- Analyze reports and adjust branch operations to create a productive and systematic atmosphere.
- Conduct meetings with the CEO, VP, President, and Regional Administrators to discuss report findings and branch proposals.
- Organize branch projects and carry out its’ plan and timeline.
- Create standard operating procedures for administrators to follow and incorporate within their branches.
- Train 11 branches on EMR systems and perform IT duties.
- Establish proper workflow within the branches to develop a highly efficient and effective environment.
- Teach employee’s on how to read patient DDE’s, overlapping MSP’s, and Face-to-Face Encounters.
- Establish connections and bond with branch employee’s and leadership.
- Instruct clinicians how to complete Start of Care, Resumption of Care, and Discharges.
- Teach employee’s how to build Plan of Care and complete RAP’s for Medicare billing.
- View OASIS completion by clinicians and verify proper use of coding.
- Perform billing audit request for branches.
Project Manager
ADVANCED MANAGEMENT ACO
02.2019 - 01.2020
- Work as a liaison for providers and other Project Managers within the company and input Medicare quality reporting (QPP).
- Analyze practice and hospital data to provide detailed reports to the physicians using BlueSky analytics.
- Perform Deep Analysis Data Reports for practices and individual providers.
- Work on the recruitment and expansion of new providers based on the desired region and present PowerPoint information.
- Perform general daily office duties and administrative tasks.
- Create project scheduling and appropriate timeline for projects.
- Deliver weekly status reports and other required communication to ensure client is informed and aware of the project status.
- Assign tasks, sets priorities, and provide guidance in the completion of tasks and deliverables.
- Manage, track and escalate issues as appropriate.
- Act as primary point of contact for clients while in the production process; in person meetings as required.
- Determine project milestones and actively measure project progress against milestones to ensure timely and successful completion.
- Build credibility and trust with the client and the company to ensure project meets their need needs.
- Contribute to business development activities.
- Have utilized CMS database systems to acquire information and data.
Immunohistochemistry Supervisor/Analyst
BOCA DELRAY PATHOLOGY LAB
05.2018 - 02.2019
- Balance ordering budget and control orders for stock and cost efficiency.
- Schedule and direct employees in order to maintain laboratory standards of quality and professionalism.
- Assist HR manager with interviews and new hires within the company.
- Manage, mentor, and oversee training for all incoming IHC trainees and input patient data in EHR system.
- Perform IHC on multiple BioCare Medical and Ventana Ultra platforms and help troubleshoot the machines when needed.
- Communicate with pathologists and nurses daily to ensure quality or changes that need to be made.
Histology Technician
BOCA DELRAY PATHOLOGY LAB
06.2017 - 05.2018
- Prepare slides containing human tissue sections by grossing, embedding, processing, cutting, and staining.
- Process H&E slides, special stains, frozen sectioning, and other technical procedures as required.
- Responsible for record-keeping, ensuring that each specimen and its test results remain with the correct patient’s file and are sent to the correct physician.
- Maintain lab cleanliness and wholesomeness, including sterilizing equipment and handling specimens according to the lab standards.
- Complete quality control, maintenance, and troubleshooting.
- IHC proficiency with BioCare Medical and Ventana Ultra.
Education
MBA - Health Administration
Florida Atlantic University
Boca Raton, FL05.2020
Bachelor of Science - Biology
Florida Atlantic University
Boca Raton, FL05.2017
Skills
- Administrative Management
- Staff Scheduling
- Resource Allocation
- Training Management
- Problem Anticipation and Resolution
- Management Team Building
- Process Improvements
- Organization and Communication
- Data Analysis
- Operations Oversight
- Marketing and Expansion
- Excel, Word & PowerPoint
- Problem Solving and Adaptability
- Strategic Planning
- KPI Reporting
- Operations Management
Certification
CPR First-Aid / EKG Technician / Basic Clinical Skills / CNA Course Completion / IHC & Histology Proficiency ASCP (HTL) Experience
Languages
Spanish
Native or Bilingual
Timeline
Senior Operations Manager & Analyst
Brightspring Healthcare Services
03.2022 - Current
Non-Clinical Software Trainer
TRILOGY HOME HEALTHCARE
02.2020 - 03.2022
Project Manager
ADVANCED MANAGEMENT ACO
02.2019 - 01.2020
Immunohistochemistry Supervisor/Analyst
BOCA DELRAY PATHOLOGY LAB
05.2018 - 02.2019
Histology Technician
BOCA DELRAY PATHOLOGY LAB
06.2017 - 05.2018
MBA - Health Administration
Florida Atlantic University
Bachelor of Science - Biology
Florida Atlantic University
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